UX Design Analyst — Research, Prototyping & Accessibility

Citi; Ciudad de México; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Citi is seeking a User Experience Intermediate Analyst to contribute to research, analysis, and design of digital products and systems. The role partners with Product and Technology to deliver best-in-class user experience for clients, internally and externally.

The UX Design Group aims to craft streamlined, accessible, and visually engaging solutions, meeting client needs with high usability. Responsibilities include meetings with users, creating personas and journeys, prototyping, testing, and

Formación

• 2-5 years of relevant UX experience.
• Strong attention to detail & analytical skills.
• Excellent written and oral communication skills.
• Skilled in a professional design tool (Sketch, Figma, Adobe XD, Axure, InVision).
• Keen interest in, or knowledge of, banking or finance.
• HTML/CSS Development Skills.

Responsabilidades

• Participate in meetings with users, clients, product sponsors and technology to understand project requirements.
• Perform UX research, define IA, user journeys, and create personas.
• Use available metrics and data to support decision-making.
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions.
• Perform relevant testing to validate and inform design decisions.
• Create wireframes, prototypes, and high-fidelity designs using Sketch, InVision, Axure, and the Adobe suite.
• Apply a positive and constructive attitude to all feedback.
• Use the approved design system.
• Adhere to design standards and best practices.
• Perform detailed handover to development teams, ensuring they have all they need to implement the designs.
• Provide ongoing support to development, with regular UX review checkpoints as needed.
• Keep up to date with the latest UX practices, innovations, and tools.
• Ensure all designs comply with ADA/WCAG standards for accessibility.
• Deliver on-time, escalating where timelines cannot be met.
• Help to support new starters in the team.
• Confidently challenge substandard work by other team members.
• Participate in the wider UX community of practice.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

UX experience

Attention to detail

Communication (written & spoken)

Design tools proficiency

Banking/finance knowledge

HTML/CSS development

Educación

Bachelor’s degree or equivalent

Herramientas

Sketch

Figma

Adobe XD

Axure

InVision

Descripción del empleo

Citi is seeking a User Experience Intermediate Analyst to contribute to research, analysis, and design of digital products and systems. The role partners with Product and Technology to deliver best-in-class user experience for clients, internally and externally.

The UX Design Group aims to craft streamlined, accessible, and visually engaging solutions, meeting client needs with high usability. Responsibilities include meetings with users, creating personas and journeys, prototyping, testing, and