US&C Service and Install Coordinator

Carestream Health; Región Centro; On-site; MXN 300,000 - 420,000; Full time

Job summary

Carestream Health in Mexico, Jalisco region, seeks an experienced Project/Order Coordinator to manage customer orders from entry through invoicing. You will coordinate installations, training, warranty entitlement, and ensure timely invoicing for dealer, direct, and government orders.

You will verify information, monitor orders, resolve issues, and collaborate with sales, planners, and logistics to keep projects on track and satisfy customers.

Qualifications

• Bachelor's or high school degree with demonstrated experience in related field
• 4+ years of customer service experience
• Exceptional written and verbal communication
• Professional proficiency in English and Spanish
• Ability to interact at multiple levels within Carestream and external organizations
• Excellent project management skills, good multitasking capacity and ability to prioritize projects and workload
• Proficiency with Excel, Word and Outlook

Responsibilities

• Take ownership of customer orders to ensure projects move on target to meet expectations
• Verify required information to create project schedule and planning
• Closely monitor orders to keep projects on time and resolve issues
• Establish relationships with sales professionals, project managers, and internal colleagues
• Process FE feedback for warranty entitlement and invoicing when orders ship
• Interface with customers within assigned territory and manage priorities

Skills

Project management

Customer service

Communication skills

Bilingual English/Spanish

Multitasking

Education

Bachelor's or high school degree

Tools

Excel

Word

Outlook

Job description

Take ownership of customer orders once entered to ensure project is moving and on target to meet customer expectations. This includes scheduling of installations, applicable training, warranty entitlement and timely invoicing for Dealer, Direct and Government Orders.

Position Responsibilities:

• Verify required information from multiple sources/functions internal and external to the company to create project schedule, planning, project management, applications specialists, customer, etc.
• Closely monitor customer orders to ensure projects stay on time, complete various follow up items required and resolve any issues that may arise to ensure customer satisfaction
• Establish relationships and collaboration with dedicated sales professionals, field project managers, internal colleagues such as planner and logistics.
• Reviews/collects/ saves required FE Feedback to set up install base for warranty entitlement.
• Process invoice using proper revenue recognition guidelines when order ships
• Work within multiple IT systems for order creation, scheduling, and equipment entitlement
• Directly interface with customers within assigned territory
• Manage conflicting priorities, and the ability to resolve issues quickly
• Process trade in credits and returns
• Strive for Perfect Order Fulfillment
• Scheduling of demos equipment/rotation as needed

Required Skills & Education:

• Bachelor's or high school degree with demonstrated experience in related field
• 4+ years of customer service experience
• Exceptional written and verbal communication
• Professional proficiency in English and Spanish
• Ability to professionally interact at multiple levels/departments within Carestream and external organizations.
• Excellent project management skills, good multitasking capacity and ability to prioritize projects and workload
• Proficiency with Excel, Word and Outlook