UKG Concierge Lead: Client Success & Project Delivery

Improv; Ciudad de México; Presencial; MXN 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance through MetLife

Life insurance policy through Sura Seguros

30-day Christmas bonus

Flexible vacation policy

Parental leave benefits

Descripción de la vacante

Improv is seeking a UKG Concierge Lead to oversee customer support and manage project implementations. The role involves working closely with clients to ensure quality deliverables while coordinating with internal teams.

The ideal candidate will have a minimum of 5 years of UKG Pro WFM experience and strong organizational and communication skills. Join a diverse and inclusive team dedicated to making meaningful impacts.

Formación

• Minimum 5 years of UKG experience with complete implementations.
• End-to-end experience with Timekeeping and Absence modules.
• Strong organizational skills with attention to detail.

Responsabilidades

• Manage Concierge intake and resolutions for customers.
• Create documentation including audit findings and designs.
• Lead meetings and drive project efficiencies.

Conocimientos

UKG Pro WFM experience

Project management

Customer service skills

Clear communication

Organizational skills

Educación

Bachelor's Degree in Computer Science or related field

Herramientas

UKG Workforce Central

ADP Workforce Management

Descripción del empleo

Improv is seeking a UKG Concierge Lead to oversee customer support and manage project implementations. The role involves working closely with clients to ensure quality deliverables while coordinating with internal teams.

The ideal candidate will have a minimum of 5 years of UKG Pro WFM experience and strong organizational and communication skills. Join a diverse and inclusive team dedicated to making meaningful impacts.