UiPath RPA Production Support Specialist

Pyramid Consulting, Inc; México; On-site; MXN 350,000 - 520,000; Full time

Job summary

Pyramid Consulting, Inc. is seeking an RPA Support Engineer to assist customers with production automations on UiPath. You will troubleshoot issues, train users, and maintain technical documentation while coordinating with engineering and operations teams.

Ideal candidates have 3+ years of experience, a BE/MCA or related degree, and strong communication skills. Strong problem-solving and collaboration abilities are essential.

Qualifications

• Provides customers with technical production support of automations on the RPA platform.
• Troubleshoots and triages issues encountered with automations.
• Provides training and support directly to customers.
• Writes and maintains system documentation.
• Works on standard issues/problems.

Responsibilities

• Acting as liaison between user community and technical staff (may include offshore staff).
• Resolve system problems to ensure customer processes run smoothly.
• Document business processes, training procedures, SOPs, and operational status.

Skills

UIPATH RPA

Analytical thinking

Communication

Time management

Stakeholder management

Self-starter

Education

BE/MCA

Tools

UIPATH RPA Platform

MS Office

Visio

Excel

PowerPoint

Word

Job description

Pyramid Consulting, Inc. is seeking an RPA Support Engineer to assist customers with production automations on UiPath. You will troubleshoot issues, train users, and maintain technical documentation while coordinating with engineering and operations teams.

Ideal candidates have 3+ years of experience, a BE/MCA or related degree, and strong communication skills. Strong problem-solving and collaboration abilities are essential.