RPA

Pyramid Consulting, Inc; México; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Pyramid Consulting, Inc. is seeking an RPA Support Engineer to assist customers with production automations on UiPath. You will troubleshoot issues, train users, and maintain technical documentation while coordinating with engineering and operations teams.

Ideal candidates have 3+ years of experience, a BE/MCA or related degree, and strong communication skills. Strong problem-solving and collaboration abilities are essential.

Formación

• Provides customers with technical production support of automations on the RPA platform.
• Troubleshoots and triages issues encountered with automations.
• Provides training and support directly to customers.
• Writes and maintains system documentation.
• Works on standard issues/problems.

Responsabilidades

• Acting as liaison between user community and technical staff (may include offshore staff).
• Resolve system problems to ensure customer processes run smoothly.
• Document business processes, training procedures, SOPs, and operational status.

Conocimientos

UIPATH RPA

Analytical thinking

Communication

Time management

Stakeholder management

Self-starter

Educación

BE/MCA

Herramientas

UIPATH RPA Platform

MS Office

Visio

Excel

PowerPoint

Word

Descripción del empleo

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• Support customers with their production Robotic Process Automation solutions built in UiPath
• Acting as liaison between the user community and the technical applications development staff (may include offshore staff)
• Resolve system problems to ensure customer processes run smoothly
• Document business processes, training procedures, standard operating procedures, operational status, etc
• Support implemented solutions by conducting root cause analysis on issues and corrective actions

Job Requirements:

Mandatory

• Provides customers with technical production support of their automations running on the RPA platform
• Troubleshoots and triages issues encountered with automations
• Provides training and support directly to customers
• Writes and maintains system documentation
• Works on standard issues/problems
• Exercises judgment within defined procedures and practices to determine appropriate action
• Follows department processes and procedures and may make recommendations to improve these processes
• Ensures standards compliance and institutionalization of automation best practice
• Conducts automation code and process reviews to ensure the highest level of quality
• Participates in identifying business process automation requirements and supports creation of solutions
• Generates reports and performs data analysis by collecting, analyzing, and summarizing data
• Acts as a system administrator of the RPA system

Competencies and skill set:

• Exposure to UIPATH RPA PLATFROM and automation processes (SDLC, Agile etc.)
• Analytical bent of mind to connect different data points together to provide insights
• Good command on MS Office tools (Visio, Excel, Power point, Word)
• Excellent communication and interpersonal skills required
• Should have good planning and time management skills
• Ability to work with multiple stakeholders at different levels
• Above average skills in coordinating and collaboration skills
• High energy and self-starter

Experience and Qualification:

• Any graduate\post graduate qualification from University of good repute, preferably BE/MCA
• 3+ years of overall experience with at least 2 years of relevant experience
• Basic experience with one or more Scripting languages
• Basic experience with system administration
• Some infrastructure or server administration experience is a plus

Ability to work with technical, infrastructure, application, and business teams alike

• Has basic knowledge of general business environment/operation and has general cost benefit awareness
• Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems
• Good written and oral communication skills in order to define parameters to meet business requirements
• Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes
• Creates documentation of business processes, training procedures, and standard operating procedures
• Experience creating and documenting operational process document
• Excellent interpersonal and communication skills
• High energy, result driven person with strong interpersonal skills
• Strong commitment to operational excellence
• Prior experience working on similar Process Automation initiatives is a big plus