Trilingual Customer Support Agent - Remote (ENG +SPA +RUS)

HOS247 LLC; Cancún; A distancia; MXN 528.541 - 880.902; Jornada completa

Descripción de la vacante

HOS247 LLC, based in Cancún, is hiring a full-time remote Customer Support Agent. You will support English, Spanish, and Russian-speaking customers in the USA and Canada, focusing on improving customer satisfaction and user retention.

Ideal candidates are fluent communicators, tech-savvy, and possess at least 1 year of experience in customer support. A personal computer with a headset and high-speed internet is required for this role.

Formación

• At least 1 year of experience in customer support or sales.
• Reliable access to high-speed internet and personal computer.
• Familiarity with trucking/logistics industry is a plus.

Responsabilidades

• Provide front-line support to drivers and fleet managers.
• Proactively identify areas for product/service improvements.
• Participate in implementations to increase customer satisfaction.

Conocimientos

Fluency in English

Fluency in Russian

Fluency in Spanish

Technical savvy

Experience in customer support

Herramientas

Helpdesk/CRM software (e.g., Zendesk)

Descripción del empleo

• Full-time

Company Description

HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.
Learn more https://hos247.com/

Job Description

This is a full-time remote (work-from-home) Customer Support Agent position. In this role, you will be part of our customer support team, providing front-line support (and occasionally sales assistance) to English-speaking, Spanish-speaking, and Russian-speaking drivers and fleet managers located in the USA and Canada.

You will learn to proactively identify the areas for product/service improvements and participate in implementations of solutions to increase customer satisfaction, user growth and retention. We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.

Qualifications

• You must be fluent, clear, and concise communicator (oral and written) in English, Russian and Spanish. You have at least 1 year of experience in customer support (or sales) role servicing English-speaking customers.
• You are tech-savvy and familiar with basic smartphone/tablet configurations.
• You will need a reliable access to high-speed internet and provide your own laptop or desktop computer with a headset (required for making/receiving phone calls from our Helpdesk/CRM).
• Familiarity with Helpdesk/CRM software such as Zendesk is a plus, but not required.
• Familiarity with a trucking/logistics industry is a plus, but not required.

Additional Information

A personal computer with a headset and high-speed internet is required for making/receiving calls from our CRM system.