Remote Trilingual Customer Support Pro Fleet Tech

HOS247 LLC; Cancún; A distancia; MXN 528.541 - 880.902; Jornada completa

Descripción de la vacante

HOS247 LLC, based in Cancún, is hiring a full-time remote Customer Support Agent. You will support English, Spanish, and Russian-speaking customers in the USA and Canada, focusing on improving customer satisfaction and user retention.

Ideal candidates are fluent communicators, tech-savvy, and possess at least 1 year of experience in customer support. A personal computer with a headset and high-speed internet is required for this role.

Formación

• At least 1 year of experience in customer support or sales.
• Reliable access to high-speed internet and personal computer.
• Familiarity with trucking/logistics industry is a plus.

Responsabilidades

• Provide front-line support to drivers and fleet managers.
• Proactively identify areas for product/service improvements.
• Participate in implementations to increase customer satisfaction.

Conocimientos

Fluency in English

Fluency in Russian

Fluency in Spanish

Technical savvy

Experience in customer support

Herramientas

Helpdesk/CRM software (e.g., Zendesk)

Descripción del empleo

HOS247 LLC, based in Cancún, is hiring a full-time remote Customer Support Agent. You will support English, Spanish, and Russian-speaking customers in the USA and Canada, focusing on improving customer satisfaction and user retention.

Ideal candidates are fluent communicators, tech-savvy, and possess at least 1 year of experience in customer support. A personal computer with a headset and high-speed internet is required for this role.