Travel Operations & Reservations Specialist

TUI; Cancún; Presencial; MXN 168.000 - 227.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery vouchers

Training days & learning access

Wellbeing hub access

Charity & sustainability initiatives

Career growth opportunities

Seasonal or permanent contracts

Descripción de la vacante

TUI is seeking digital experienced Operations Agents in Mexico to manage reservations, coordinate with excursion suppliers, and support a smooth service delivery. You will ensure timely bookings, monitor compliance with standards, and handle day-to-day operations with attention to detail.

Applicants should have strong administration skills, excellent English communication, and a collaborative, tech-ready mindset.

Formación

• Good administration skills, strong planning, organisation and confident with technology.
• High level of attention to detail with the ability to manage multiple tasks and conflicting priorities.
• A genuinely helpful, flexible and professional personality.
• A culturally intelligent individual, exceptional dealing with ambiguity, within a global perspective and a multinational environment
• Excellent communication skills, both verbal and written, in English is required. Other European languages would be advantageous.
• A collaborative team player who wants to learn, grow and embrace the digital culture.

Responsabilidades

• You ensure all reservations are managed in detail and suppliers receive them on time.
• Monitor that the terms and conditions of excursions meet the quality and operations standards agreed.
• Overseeing Operation during excursion day and Support, gather and feedback information of any incidents or accident that may occur.
• Managing and loading all bookings into the system and supplier relations and expectations.
• Guarantee that all information is collected in a timely and efficient manner for invoicing purposes.
• Managing amendments and communicating them to Service delivery team and suppliers guaranteeing services as smoothly as possible and optimizing costs and load factor.
• Responsible for loading pick up times into the system and pre-ordering attractions entrance tickets, including any cash reconciliation.

Conocimientos

English

Administration

Planning

Organization

Attention to detail

Communication

Team player

Cultural awareness

Descripción del empleo

TUI is seeking digital experienced Operations Agents in Mexico to manage reservations, coordinate with excursion suppliers, and support a smooth service delivery. You will ensure timely bookings, monitor compliance with standards, and handle day-to-day operations with attention to detail.

Applicants should have strong administration skills, excellent English communication, and a collaborative, tech-ready mindset.