Operations Coordinator — Reservations & Service Delivery

TUI Group; Cancún; Presencial; MXN 178.000 - 217.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday after first year

Grocery vouchers

Training days and access to learning

Wellbeing hub

Charity and sustainability initiatives

Career growth opportunities

Descripción de la vacante

TUI Group in Cancun, Mexico is seeking digital-savvy Operations Agents to manage reservations, coordinate with excursion suppliers, and support service delivery to ensure smooth operations. The role requires English and the right to work in Mexico.

The position offers opportunities for career growth, with seasonal or permanent contracts, and benefits including holiday entitlement, grocery vouchers, training access, and wellbeing resources.

Formación

• Good administration skills and strong planning abilities.
• High attention to detail with the ability to manage multiple tasks.
• Excellent verbal and written communication in English.
• Collaborative team player with a proactive attitude.
• Culturally intelligent, able to work in a multinational environment.
• Willingness to learn and adapt to digital tools and processes.

Responsabilidades

• Ensure reservations are managed in detail and suppliers receive them on time.
• Monitor that excursions meet quality and operations standards.
• Oversee operations during excursion days and gather incident information.
• Load all bookings into the system and manage supplier relations.
• Collect and verify information for invoicing in a timely manner.
• Communicate amendments to the service delivery team and suppliers to optimize costs.
• Load pickup times into the system and pre-order attraction tickets, including cash reconciliation.

Conocimientos

Administration skills

Attention to detail

Planning

Communication skills

Collaborative team player

Cultural intelligence

Digital adaptability

Descripción del empleo

TUI Group in Cancun, Mexico is seeking digital-savvy Operations Agents to manage reservations, coordinate with excursion suppliers, and support service delivery to ensure smooth operations. The role requires English and the right to work in Mexico.

The position offers opportunities for career growth, with seasonal or permanent contracts, and benefits including holiday entitlement, grocery vouchers, training access, and wellbeing resources.