Travel Experience Consultant

Hotelbeds Group; Cancún; Sur place; MXN 201 000 - 312 000; Plein temps

Résumé du poste

HBX Group, the world’s leading technology partner for travel professionals, is hiring a Travel Experience Executive in Cancún to deliver superlative, personalized service across telephone, chat, email and WhatsApp for our luxury clients.

You will address simple and complex requests, tailor services to client preferences, build lasting relationships with top-tier clients, and work with our vendor network to fulfil bookings and reservations with speed and accuracy.

Qualifications

• Fluency in Spanish and English is required.
• Experience in luxury travel or hospitality is preferred.
• Strong interpersonal and professional communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Willingness to work flexible hours including evenings and weekends.

Responsabilités

• Provide personalized service via phone, chat, email, and WhatsApp.
• Address and fulfill client requests with high quality and timeliness.
• Build and sustain relationships with luxury clients.
• Maintain vendor knowledge to fulfill orders and reservations.
• Collaborate with a fast-paced, ambitious team to deliver top-tier service.

Connaissances

Bilingual Spanish/English

Customer service excellence

Attention to detail

Multitasking

Professional communication

Formation

Degree in Tourism Management or related field

Outils

CRM software

WhatsApp

Email

Chat software

Description du poste

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:About UsThe Luxurist, the world's first comprehensive luxury travel ecosystem designed exclusively for travel professionals. The Luxurist believes luxury travel deserves cutting edge tools, technology, and support. With seamless booking, AI-driven itinerary planning, and dedicated concierge support, The Luxurist empowers travel advisors to craft impeccable experiences while giving luxury hotels the visibility they deserve. The Luxurist is redefining what is possible in luxury travel, JOIN US in shaping the future. https://lnkd.in/ePCEzaMSOur company is seeking dynamic and dedicated Concierges to join our new team within a premium contact center environment in the travel/hospitality industry.MissionAs a Travel Experience Executive, you will be responsible for providing superlative, personalized service through multiple communication channels, including telephone, chat, email, and WhatsApp, ensuring a seamless experience for our luxury clientele across varied interactions.ResponsibilitiesAddress and fulfil both simple and complex client requests with adherence to our quality standards and timeframes.Customize services to meet client needs while simplifying their day-to-day activities.Provide expert advice and recommendations and anticipate our client expectations.Deliver services that meet the exceptionally high standards expected by our luxury clients.Onboard, build and sustain strong, trust-based relationships with clients, gaining a deep understanding of their preferences and characteristics.Continuously enrich our vendor database and develop a comprehensive knowledge of these various suppliers to efficiently fulfil orders and reservations on behalf of our clients.Work closely with a demanding and ambitious team dedicated to delivering top-tier service to luxury clients.ProfileThe ideal candidate will:Ideally hold a degree in Tourism Management, Business Management, or related fields.Have experience in customer service and the luxury sector, preferably within the travel and/or hospitality industry.Be passionate about client satisfaction and attentive to detail and quality of service.Possess excellent interpersonal skills to interact professionally with various stakeholders.Be capable of working autonomously and managing multiple tasks simultaneously.Adhere strictly to deadlines and demonstrate dynamism, perseverance, tact, and diplomacy.Be proactive, offer sensible solutions and innovative proposals.Exhibit fluency in both written and spoken Spanish and EnglishBe comfortable using communication and computer tools, including telephone, chat, email, and WhatsApp.Additional RequirementsFlexible working hours, including evenings and weekends, to accommodate diverse client needs and time zones.A willingness to work as part of a team in a new exciting project and fast-paced, luxury-focused environment.At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a differenceYou will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.