Transactional Services Manager

Marsh; Ciudad de México; Híbrido; MXN 900.000 - 1.100.000; Jornada completa

Descripción de la vacante

Marsh is seeking a Manager - Transactional Services to lead a team supporting multiple geographies from our Mexico City base. This hybrid role requires in-office presence at least two days per week and offers exposure to reinsurance broking and change management initiatives.

You will oversee operational delivery, drive performance metrics, and coach team members to achieve high-quality client service while ensuring compliance and risk controls are maintained.

Formación

• Graduate (Business and Economics degree preferable).
• 4+ years of experience in the operations area; reinsurance preferable.
• Excellent communication and leadership skills.
• Advanced English skills; CVs in English will be considered.
• Organizational and time-management skills.
• In-depth knowledge of performance metrics.
• Ability to prioritize and handle multiple tasks during peak volumes.
• Collaborative mindset across levels and teams.
• Good knowledge of MS Office applications.

Responsabilidades

• Lead a team delivering operational services with accuracy and high-quality client service.
• Provide dashboards and metrics to show trends, figures and business insight.
• Ensure compliance with internal and external regulatory guidelines.
• Manage capacity planning and forecasting.
• Oversee migrations and system/process changes to minimize disruption.
• Coach and develop team members for growth.

Conocimientos

Leadership

Communication

Advanced English

Time management

Stakeholder management

Mentoring

Educación

Bachelor's degree in Business or Economics

Herramientas

MS Excel

MS Word

Descripción del empleo

We are seeking a talented individual to join our Operations team at Marsh Re, a Marsh business. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least two days a week in the office.

Transactional Services Manager (Trading Partner Management)

We’re seeking a Manager - Transactional Services who will lead a team of people supporting various Geographies and engagement with senior leaders on strategic discussions. Opportunity to enhance your knowledge in Re‑insurance broking domain as well as Leadership skills. Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process changes. Within the first 30 days, we expect you to gain in‑depth knowledge of the service you will handle & understand the role requirements. Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited support. Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight.

We will count on you to:

• Demonstrates strong knowledge of technical/functional insurance and reinsurance concepts, terms and contracts.
• Demonstrates basic knowledge of market practices within technical domain areas.
• Networks with external groups to increase own knowledge of the technical area.
• Responsible for operational issues within direct area of responsibility; maintain robust operational management discipline using reporting metrics, ensuring all colleagues are operating rigorously within all published procedures and professional standards.
• Able to lead team members in day-to-day operations to ensure accuracy and quality of work to provide outstanding client service.
• Ensure Compliance adherence to internal and external regulators guidelines.
• Be actively involved in managing compliance related matters as per the defined timelines.
• Has good understanding of the concept of operational risk and how this is controlled within organization/department.
• Manage migrations seamlessly – This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution.
• Ensure team members are trained adequately, and all knowledge is shared across the team.
• Manage capacity planning and forecasting.
• Ensure leave policy as per business demands.
• Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines.
• Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan.
• Personally, coaches and develop team members spending adequate time with them.
• Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection.
• Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings.
• Embed a continuous improvement culture by motivating & influencing teams to drive process improvement.
• Participate in central projects and deliver as per the agreed objectives.

What you need to have:

• Graduate (Business and Economics degree preferable)
• 4+ years of experience in the operations area. Reinsurance preferable
• Excellent communication and leadership skills.
• Advanced English skills, Only CV’s in English will be considered.
• Organizational and time‑management skills.
• In‑depth knowledge of performance metrics.
• Ability to prioritize and handle multiple tasks/projects during peak volume periods.
• Collaborative mindset across levels and teams.
• Good knowledge of MS Office applications (MS‑Excel, MS‑Word).

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver.
• Good relationship skills. Proven ability to work on own initiative as well as in a team.
• Ability to multi‑task and prioritize time effectively.
• Knowledge of Reinsurance Broking business and related terminologies
• Experience of leading a team of 4‑5 members.
• Excellent Team Management Skills.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.