Tracking Operations Specialist

redwoodlogistics; Santiago de Querétaro; Presencial; MXN 280.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development resources

Internal mobility

Employee referral bonus

ERGs

Volunteer events

Life Insurance

Health Insurance

Aguinaldo bonus

Vacation days

Prima vacacional

Savings plan

Grocery card

Cell phone allowance

Descripción de la vacante

Redwood Logistics in Querétaro, Mexico, is seeking a Tracking Operations Specialist to communicate with motor carriers, track freight, and resolve issues during transit in a fast-paced environment.

This full-time, onsite role reports to the Senior Director - Operations and requires bilingual English/Spanish and strong attention to detail. You will gain exposure to end-to-end freight management and contribute to service excellence for customers and carrier partners.

Formación

• Bi-lingual in English and Spanish with strong written and verbal communication.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multi-task and switch focus quickly.
• Exceptional attention to detail.
• Prior tracking or logistics experience preferred.

Responsabilidades

• Track load life cycle from shipment to delivery with inbound and outbound calls.
• Provide relevant freight updates to customers and internal teams.
• Document data entry accurately for each shipment scenario.
• Use load boards to elevate visibility and manage general freight.
• Investigate and resolve unusual customer problems and delays.
• Process payments for driver expenses when needed.

Conocimientos

Bi-lingual in English/Spanish

Strong communication

Problem solving

Multi-tasking

Attention to detail

Tracking experience preferred

Descripción del empleo

Tracking Operations Specialist

Reports To: Senior Director - Operations

Location: Queretaro, Mexico

Environment: Onsite

Work Schedule:

This position is full-time and onsite Monday through Friday from 7:00 AM to 4:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Tracking Operations Specialist working within Redwood Multimodal (one of our entities), you will be responsible for communicating with motor carriers to track freight, communicate updates and resolve issues during transit in a fast-paced environment. Your efforts will directly impact the Redwood standard of meeting or often exceeding service obligations to our customers, while enabling corresponding Redwood business units to provide best-in-class service to our customers and carrier-partners. You will gain an understanding of daily logistical challenges and demonstrate a commitment to operational excellence by executing based on Redwood’s best-in-class procedures and processes.

How You Make a Difference Everyday:

• Track load life cycle from shipment to delivery with a heavy emphasis on inbound & outbound phone calls, but also utilize electronic means of tracking
• Communicate relevant freight updates to customer and/or internal carrier & operations teams
• Accurately document data entry as it pertains to each unique scenario within a shipment
• Use critical thinking to elevate and provide visibility through load boards and general freight management
• Assist, investigate, and correct unusual customer problems and order delays
• Issue payments for driver expenses when needed

You've Got This?

• Bi-lingual in English/Spanish; proficient level for verbal and written communication
• Excellent communication (written and verbal) and interpersonal skills
• Strong problem-solving skills
• Ability to multi-task and change focus quickly
• Exceptional attention to detail
• Prior tracking experience preferred

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you - Major Medical
• 30 days "Aguinaldo" Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• Premium Vacation 50% vacation days (Prima vacacional)
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law