Client Logistics Coordinator (QRO)

redwoodlogistics; Santiago de Querétaro; A distancia; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

Internal mobility

Employee referral bonus

Employee Resource Groups (ERGs)

Volunteer events

Life Insurance

Health Insurance

Aguinaldo bonus

Vacation days per Mexican law

Grocery Card

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics in Querétaro, Mexico is seeking a Client Logistics Coordinator to support managed services. The role starts with learning transportation operations and gradually handles load building, planning, scheduling, and customer communications.

You will learn our systems, support carrier relationships, and assist teams to maintain service levels. Responsibilities include data entry, shipment tracking, issue resolution, and proactive updates.

Formación

• Bi-lingual in English and Spanish.
• Strong communication, both oral and written.
• Ability to work in a fast-paced, dynamic environment.
• 1–2 years of business experience in a bilingual environment.
• Logistics experience preferred, but not required.
• Basic reporting using MS Office (Outlook, Excel, Word, PowerPoint).

Responsabilidades

• Learn and understand transportation and logistics industry and market factors.
• Learn our transportation management systems and processes.
• Provide exceptional customer service in every interaction.
• Oversee daily operations for key customer accounts: data entry, load planning, shipment tracking, issue management.
• Manage carrier and customer relationships with Account Management and Freight teams.
• Investigate issues and provide solutions for delays, missed pickups/deliveries, damages.
• Proactively communicate updates to customers and internal teams.
• Answer phone calls promptly.
• Learn system tricks to minimize administrative work.

Conocimientos

Bilingual English/Spanish

Customer service

Phone & email support

Multi-tasking

MS Office familiarity

Herramientas

Microsoft Office

Descripción del empleo

Client Logistics Coordinator

Reports To: Client Logistics Sr Lead

Location: Querétaro, QRO Mexico

Environment: Remote (after 2 weeks of training)

This position is full-time and remoe Monday through Friday from 11:00 PM to 8:00 AM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As Client Logistics Coordinator working within Managed Services (one of our entities),you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwood’s customers. You will begin by learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload (LTL), Truckload and Intermodal.

Your responsibilities to our customers will include load building, load planning, scheduling appointments, receiving, and responding to customer requests (both email and phone), and helping your fellow teammates with similar duties. In addition to learning about the transportation industry, you’ll also begin learning about our systems and processes that support our customers and our internal profitability.

The ideal candidate likes to continuously learn new things, be challenged at work, and works well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.

How You Make a Difference Everyday:

• Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customers
• Learn and understand our transportation management system(s) and processes that support our customers
• Provide exceptional customer service to Redwood’s customers in every interaction
• Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
• Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
• Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
• Proactively communicate relevant updates to customers and/or internal teams as needed
• Answer all phone calls in a timely manner
• Learn and understand system tricks and shortcuts to minimize administrative work

You’ve Got This?

• Bi-lingual in English and Spanish
• Strong communication skills both orally and written
• Ability to work in a fast-paced, dynamic environment
• Pro-active problem solver and listener; ability to multi-task
• 1-2 years of business experience in a bi-lingual environment
• Logistics experience preferred, but not required
• Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
• Strong customer service background and ability to quickly build rapport with customers

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• Premium Vacation 50% vacation days (Prima vacacional)
• You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.