Trabajador Social de Gestión de Crisis (Remoto)

Placements24; Cancún; Hybrid; MXN 360,000 - 480,000; Full time

Benefits offered by this job

Health insurance

Job summary

Placements24 is seeking a highly resilient, experienced Trabajador Social de Gestión de Crisis to join a remote crisis response team. You will provide immediate virtual support, assess needs, coordinate resources, and facilitate recovery for those affected by emergencies, disasters, or acute distress.

The role requires strong crisis intervention skills, excellent remote communication, and the ability to work under pressure in a fully remote setting.

Qualifications

• Master's degree in Social Work, Psychology, Counseling, or a related field.
• Current license or certification as a Social Worker or Mental Health Professional in Mexico.
• 4+ years of crisis intervention, emergency response, or disaster mental health experience.
• Proven ability to work under high-stress conditions and make rapid decisions.
• Excellent remote communication skills, including active listening and empathy via phone/video.
• Proficiency with telecommunication tools and secure record-keeping systems.

Responsibilities

• Provide immediate virtual crisis counseling and emotional support to individuals and families affected by emergencies or trauma.
• Conduct remote needs assessments to identify immediate risks and required support services.
• Develop and implement safety plans and crisis intervention strategies via telecommunication.
• Connect clients with appropriate emergency resources, such as shelter, food assistance, and mental health services.
• Liaise with emergency responders, government agencies, and community organizations to coordinate response efforts.
• Offer psychoeducation on coping mechanisms and resilience-building strategies during and after crises.
• Maintain accurate, confidential records of crisis interventions and client progress.
• Prepare incident reports and contribute to post-crisis evaluation efforts.
• Collaborate with a remote team of professionals to ensure comprehensive and coordinated care.
• Stay informed about best practices in disaster mental health and crisis response.

Skills

Crisis intervention

Remote communication

Active listening

Empathy

Trauma-informed care

Education

Master's degree in Social Work / Psychology / Counseling

Current license as Social Worker or Mental Health Professional in Mexico

Tools

Telecommunication tools

Video conferencing

Secure record-keeping systems

Job description

About the Role

Our client is seeking a highly resilient and experienced Trabajador Social de Gestión de Crisis to join their critical response team, operating entirely remotely. This position is essential for providing immediate support and intervention to individuals and communities affected by emergencies, disasters, or acute psychosocial distress. You will leverage your expertise to assess needs, offer counseling, coordinate resources, and facilitate recovery efforts through virtual means. The ideal candidate is adept at working under pressure, possesses strong crisis intervention skills, and can effectively manage complex situations remotely. This role offers a unique opportunity to make a profound impact during critical moments, supporting those in immediate need from a remote setting. If you are dedicated to providing compassionate and effective crisis support and are comfortable with a remote work environment, this position is an excellent opportunity to contribute significantly.

Key Responsibilities

• Provide immediate virtual crisis counseling and emotional support to individuals and families affected by emergencies or trauma.
• Conduct remote needs assessments to identify immediate risks and required support services.
• Develop and implement safety plans and crisis intervention strategies via telecommunication.
• Connect clients with appropriate emergency resources, such as shelter, food assistance, and mental health services.
• Liaise with emergency responders, government agencies, and community organizations to coordinate response efforts.
• Offer psychoeducation on coping mechanisms and resilience-building strategies during and after crises.
• Maintain accurate, confidential records of crisis interventions and client progress.
• Prepare incident reports and contribute to post-crisis evaluation efforts.
• Collaborate with a remote team of professionals to ensure comprehensive and coordinated care.
• Stay informed about best practices in disaster mental health and crisis response.

Requirements

• Master's degree in Social Work, Psychology, Counseling, or a related field.
• Minimum of 4 years of experience in crisis intervention, emergency response, or disaster mental health.
• Current professional license or certification as a Social Worker or Mental Health Professional in Mexico.
• Demonstrated expertise in crisis assessment, intervention techniques, and trauma-informed care.
• Proven ability to work effectively under high-stress conditions and make sound decisions rapidly.
• Excellent remote communication skills, including active listening and empathy delivered via phone and video.
• Proficiency with telecommunication tools, virtual collaboration platforms, and secure record-keeping systems.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed for crisis response.
• Strong understanding of community resources relevant to emergency situations.
• Proficiency in Spanish; knowledge of other languages is a plus.

Benefits

Our client offers a competitive salary, comprehensive benefits package including health insurance, and opportunities for specialized training in crisis intervention and disaster response. We foster a supportive and collaborative remote work environment. This role provides the chance to be at the forefront of critical support efforts, making a tangible difference in the lives of those experiencing emergencies in Cancún and beyond.