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Olexo Foods México; México; Remote; MXN 360,000 - 480,000; Full time

Job summary

Olexo Foods México is seeking a highly motivated Trabajador Social de Enlace y Servicios - Remoto to connect clients with essential social services entirely through digital channels. This remote-first role supports healthcare, housing, legal aid, and education across Mexico, serving as a key link between clients and resources.

You will navigate social service systems with empathetic guidance, working from anywhere in Mexico to make a meaningful impact without office presence.

Qualifications

• Bachelor's degree in Social Work, Sociology, or a related human services field.
• Strong virtual communication and interpersonal skills.
• Excellent organizational skills and attention to documentation.

Responsibilities

• Conduct virtual assessments to identify client needs and eligibility for social services.
• Provide information and referrals via phone, email, and video calls.
• Assist clients in completing applications and navigating service systems remotely.
• Develop and maintain a comprehensive database of available social services and resources.
• Build and maintain relationships with service providers and community partners.
• Offer counseling and advocacy to clients throughout the process.
• Document all client interactions in a secure online system.
• Stay informed about policy changes affecting services.

Skills

Virtual communication

Interpersonal skills

Organizational skills

Ethical practice

Education

Bachelor's degree in Social Work or related field

Tools

Online databases

Case management software

Communication tools

Job description

Our client is seeking a highly motivated and resourceful Trabajador Social de Enlace y Servicios - Remoto to join their expanding virtual support network. This role is designed for a proactive professional who can connect individuals and families with essential social services entirely through digital channels. Operating from a remote-first environment, you will act as a crucial link between clients and a wide array of resources, including healthcare, housing assistance, legal aid, and educational programs. Your expertise in navigating social service systems and your ability to provide empathetic guidance virtually will be key to your success. This position offers the flexibility to work from anywhere in Mexico, making a significant impact without the need for physical presence in an office. If you are passionate about social justice and adept at remote communication, this is an ideal opportunity to advance your career.

About the Role

Our client is seeking a highly motivated and resourceful Trabajador Social de Enlace y Servicios - Remoto to join their expanding virtual support network. This role is designed for a proactive professional who can connect individuals and families with essential social services entirely through digital channels. Operating from a remote-first environment, you will act as a crucial link between clients and a wide array of resources, including healthcare, housing assistance, legal aid, and educational programs. Your expertise in navigating social service systems and your ability to provide empathetic guidance virtually will be key to your success. This position offers the flexibility to work from anywhere in Mexico, making a significant impact without the need for physical presence in an office. If you are passionate about social justice and adept at remote communication, this is an ideal opportunity to advance your career.

Key Responsibilities

• Conduct virtual assessments to identify client needs and eligibility for various social services.
• Provide information and referrals to appropriate community resources and agencies via phone, email, and video calls.
• Assist clients in completing applications and navigating complex service systems remotely.
• Develop and maintain a comprehensive, up-to-date database of available social services and resources.
• Build and maintain collaborative relationships with service providers and community partners.
• Offer supportive counseling and advocacy to clients throughout the service connection process.
• Monitor client progress and follow up to ensure services are received and effective.
• Document all client interactions, services provided, and outcomes in a secure online system.
• Stay informed about changes in social service policies and regulations.
• Participate in regular virtual team meetings and case consultations.

Requirements

• Bachelor's degree in Social Work, Sociology, or a related human services field.
• At least 3 years of direct experience in case management, social services coordination, or community outreach.
• Proven ability to conduct needs assessments and connect clients with appropriate resources.
• Exceptional virtual communication and interpersonal skills, with the ability to build trust remotely.
• Proficiency in using online databases, case management software, and communication tools.
• Strong understanding of the social service landscape in Mexico.
• Excellent organizational skills and attention to detail for documentation.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Commitment to client confidentiality and ethical practice.
• Fluency in Spanish is essential; knowledge of English is a plus.