Temp Complaints Analyst Technician II – QA & Ops

Biopharma Asia; Chihuahua; Hybrid; MXN 240,000 - 300,000; Full time

Job summary

Johnson & Johnson in Ciudad Juarez, Mexico seeks a Complaints Analyst Technician II (Temporary 12 months) to lead product complaint analysis, perform root cause investigations, and coordinate cross-functional actions to resolve issues while ensuring regulatory compliance and adherence to company quality standards.

The role involves hands-on support in quality processes, with emphasis on documentation, meetings, and collaboration with production teams.

Qualifications

• 2–4 years of experience in a related area preferred.
• Basic English acceptable; strong willingness to learn and adapt.
• Excellent problem solving and decision-making abilities.
• Experience with quality processes and failure analysis is preferred.

Responsibilities

• Investigate root causes of customer complaints and document findings.
• Coordinate meetings to report failures to manufacturing and implement corrective actions.
• Ensure compliance with Quality System policies and regulatory requirements (FDA, ISO 13485).
• Track, receive, and ship products and support inventory management.

Skills

Problem solving

Communication

MS Office

Quality processes

Inventory management

Education

High School diploma

Technical diploma

Tools

MS Office

Job description

Johnson & Johnson in Ciudad Juarez, Mexico seeks a Complaints Analyst Technician II (Temporary 12 months) to lead product complaint analysis, perform root cause investigations, and coordinate cross-functional actions to resolve issues while ensuring regulatory compliance and adherence to company quality standards.

The role involves hands-on support in quality processes, with emphasis on documentation, meetings, and collaboration with production teams.