Technical Support Specialist II

Thenielsencompany; México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Nielsen is seeking a Customer Support Representative to serve as the primary contact for clients, ensuring operational excellence through high-quality problem resolution across our proprietary applications, software, hardware, and communications needs.

This individual contributor role emphasizes technical proficiency, clear communication, and consistent service delivery, with duties spanning direct client support, knowledge sharing, and collaboration with internal teams.

Qualifications

• Experience handling client inquiries via Helpline or similar channels.
• Ability to document issues and solutions for internal resources.
• Strong problem-solving and escalation management skills.

Responsibilities

• Respond to client inquiries via Helpline and resolve issues professionally.
• Manage ticket volume and adhere to staffing schedules to ensure responsiveness.
• Escalate complex issues to senior technical teams when needed.

Skills

Technical proficiency

Effective communication

Customer focus

Job description

Nielsen is seeking a Customer Support Representative to serve as the primary contact for clients, ensuring operational excellence through high-quality problem resolution across our proprietary applications, software, hardware, and communications needs.

This individual contributor role emphasizes technical proficiency, clear communication, and consistent service delivery, with duties spanning direct client support, knowledge sharing, and collaboration with internal teams.