Technical Customer Support Specialist II

Nielsen; Estado de México; Vor Ort; MXN 180.000 - 240.000; Vollzeit

Zusammenfassung

Nielsen is hiring a Customer Support Representative to serve as a vital contact for clients, ensuring day-to-day operational excellence across Nielsen’s applications, including software and hardware support. This individual contributor role emphasizes technical proficiency, clear communication, and consistent service delivery.

The successful candidate will respond to inquiries, manage ticket flow, and help maintain high-quality client interactions while collaborating with senior teams when

Aufgaben

• Respond to client inquiries via the Helpline and ensure professional and helpful interactions.
• Manage personal ticket volume and adhere to staffing schedules to maintain team responsiveness.
• Meet Service Level Agreements (SLAs) by following established quality guidelines.

Jobbeschreibung

Nielsen is hiring a Customer Support Representative to serve as a vital contact for clients, ensuring day-to-day operational excellence across Nielsen’s applications, including software and hardware support. This individual contributor role emphasizes technical proficiency, clear communication, and consistent service delivery.

The successful candidate will respond to inquiries, manage ticket flow, and help maintain high-quality client interactions while collaborating with senior teams when