Technical Support Specialist (1st line)

Ruptela LATAM; Ciudad de México; On-site; MXN 254,000 - 304,000; Full time

Benefits offered by this job

ITIL/LEAN practices

Professional and personal growth

Creative and international environment

Friendly and professional colleagues

Job summary

Ruptela LATAM in Mexico City seeks a bilingual Technical Support Specialist to assist customers with GPS tracking and telematics products. You will handle inquiries via phone, email, and chat, troubleshoot hardware and software configurations, and guide users through installation and setup.

This role offers learning opportunities in a fast-growing, technical environment, with ITIL/LEAN practices and a collaborative team.

Qualifications

• 0–2 years of experience in technical support or customer service roles.
• Basic understanding of hardware/software configuration.
• Ability to manage multiple support tasks.
• Willingness to learn GPS tracking and telematics systems.
• Fluency in Spanish and English (Portuguese is a plus).

Responsibilities

• Provide support via phone, email, and live chat.
• Register and distribute tickets; solve simple and less complex cases.
• Assist customers with basic installation, configuration, and usage questions.
• Configure tracking devices and software platform based on clear instructions.
• Escalate complex technical incidents to senior colleagues or other departments.
• Support mass communication to clients during incidents or service updates.

Skills

Technical support

Customer service

Multi-channel support

Bilingual Spanish/English

Tools

Ticketing systems

Job description

We are Ruptela, a telematics company providing solutions for fleet management and GPS tracking.

We are a fast-growing and customer-centric company with big ambitions. Our vision is to power the most efficient use of transport. Today, we develop, design, and manufacture hardware and firmware products for fleet management and GPS tracking. We provide ready-to-use telematics solutions. Our team is united by the vision that is powering us to create the most efficient use of transport for a sustainable world.

We are seeking a Spanish and English-speaking Technical Support Specialist to join our Operations and Customer Experience team. The role involves consulting customers on technical issues, solving incidents, and configuring tracking devices and software. Working alongside industry experts in transport telematics, you'll have excellent opportunities for learning and growth.

RESPONSIBILITIES

• Provide support via phone, email, and live chat.
• Register and distribute tickets; solve simple and less complex cases.
• Assist customers with basic installation, configuration, and usage questions.
• Configure tracking devices and software platform based on clear instructions.
• Escalate complex technical incidents to senior colleagues or other departments.
• Support mass communication to clients during incidents or service updates.

REQUIREMENTS

• 0-2 years of experience in technical support or customer service roles.
• Basic understanding of hardware/software configuration.
• Ability to manage multiple support tasks.
• Willingness to learn GPS tracking and telematics systems.
• Fluency (written and spoken) in Spanish and English (Portuguese is a plus).

Additional Advantages

• Experience in multi-channel support (phone, email, live chat).
• Basic knowledge of GPS tracking or telematics systems.
• Experience working with ticketing systems.

COMPANY OFFERS

• Up to date working methods and best practices (ITIL, LEAN);
• Professional and personal growth opportunities;
• Creative and international environment;
• Friendly and professional colleagues.

The salary range for this position is up to 25K MXN per month. As Ruptela is an equal-opportunity workplace, the precise salary offered to the right candidate will be based on one’s qualifications, competencies, and professional experience.