Technical Support Manager, Networking Solutions

Vistance Networks; Apodaca; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Vistance Networks is seeking a Manager, Technical Support Engr to lead a team delivering high-quality support for networking and telecommunications products. You will drive customer satisfaction through effective troubleshooting and process optimization.

You will mentor engineers, oversee daily operations, and collaborate with product and engineering teams to resolve complex issues while monitoring performance metrics and ensuring policy compliance.

Formación

• Requires a Bachelor's degree in Engineering, CS, or related field.
• 5+ years in technical support, with at least 2 years in a leadership role.
• Strong knowledge of networking technologies (Wi-Fi, Ethernet, IP) and related protocols.
• Excellent problem-solving and communication skills; English proficiency mandatory.

Responsabilidades

• Manage and mentor a team of technical support engineers.
• Oversee daily operations of the support team, ensuring timely resolution of customer issues.
• Develop and implement support strategies to improve efficiency and customer experience.
• Collaborate with product and engineering teams to elevate and resolve complex issues.
• Monitor support metrics and generate performance reports.
• Ensure compliance with company policies and industry standards.
• Provide technical guidance and training to team members.

Conocimientos

Networking knowledge

Leadership

Problem-solving

Communication

CRM systems

English proficiency

Educación

Bachelor's degree in Engineering/CS

Herramientas

Salesforce

ServiceNow

Descripción del empleo

Vistance Networks is seeking a Manager, Technical Support Engr to lead a team delivering high-quality support for networking and telecommunications products. You will drive customer satisfaction through effective troubleshooting and process optimization.

You will mentor engineers, oversee daily operations, and collaborate with product and engineering teams to resolve complex issues while monitoring performance metrics and ensuring policy compliance.