Bilingual Tech Support Engineer – Networking & Linux

Vistance Networks; Apodaca; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Vistance Networks in Apodaca, Mexico, is seeking a Tech Support Engineer to provide first-level technical support for ARRIS/CommScope products, diagnose issues, and assist with installations. You will coordinate with escalation teams and engineering for complex problems, ensuring high-quality customer experiences.

Ideal candidates have 0–2 years in customer support, strong English and Spanish communication, networking basics, and familiarity with Linux.

Formación

• 0–2 years of customer support experience.
• Bachelor’s degree in systems engineering or related field.
• Fluent in English and Spanish.
• Experience supporting direct customers, resellers, and field personnel.
• Strong written and oral communication; ability to present to customers.

Responsabilidades

• Be the first technical point of contact for customers.
• Diagnose, troubleshoot, and resolve technical issues for ARRIS/CommScope products.
• Collaborate with Escalation and Engineering teams on complex cases.
• Document issues clearly and maintain knowledge base articles.
• Provide after-hours and on-call support as required.

Conocimientos

Customer support

English & Spanish

Networking basics

Linux basics

Bash scripting

Python scripting

Written and oral communication

Ticket handling

Educación

Bachelor’s degree in Systems Engineering

Herramientas

Salesforce

JIRA

Linux

Descripción del empleo

Vistance Networks in Apodaca, Mexico, is seeking a Tech Support Engineer to provide first-level technical support for ARRIS/CommScope products, diagnose issues, and assist with installations. You will coordinate with escalation teams and engineering for complex problems, ensuring high-quality customer experiences.

Ideal candidates have 0–2 years in customer support, strong English and Spanish communication, networking basics, and familiarity with Linux.