Technical Support Engineer – Lighting & Controls

Remoto Workforce; México; Remote; MXN 600,000 - 800,000; Full time

Job summary

Remoto Workforce is seeking a Technical Support Engineer – Lighting & Controls to provide technical assistance for LED lighting products, electrical systems, and IoT lighting controls. You will troubleshoot issues, respond to inquiries, review schematics, and assist with BOMs and commissioning.

The role requires reading wiring diagrams, strong electrical knowledge, and excellent English communication. Remote work with cross-functional collaboration is offered, training provided.

Qualifications

• Bachelor's degree in Electrical Engineering or related field.
• Excellent English communication, both written and verbal.
• Strong electrical troubleshooting experience.
• Ability to read wiring diagrams and technical drawings.
• Experience with AI tools to validate information.
• Familiarity with lighting controls and IoT concepts.
• Experience in technical support or applications engineering.

Responsibilities

• Provide technical support for LED lighting products, electrical systems, and IoT lighting controls.
• Respond to customer inquiries about function, installation and configuration.
• Review wiring diagrams, layouts, and product documentation.
• Assist with BOMs, control layouts, and commissioning of lighting control systems.
• Support customers with application usage, device configuration and troubleshooting.
• Use AI tools to improve documentation and troubleshooting processes.
• Manage support tickets and ensure clear, professional communication.
• Collaborate with engineering, sales, and product teams to resolve issues.

Skills

Electrical engineering

Troubleshooting

Customer-facing

Documentation

AI tooling

English communication

Multi-tasking

Remote collaboration

Product support

Reading diagrams

Education

Bachelor's degree in Electrical Engineering

Tools

Bluebeam

AutoCAD

AGi32

Dialux

Revit

Job description

About the Role

Are you an Electrical Engineer with a passion for troubleshooting, problem-solving, and helping customers navigate technical challenges?

We're looking for a Technical Support Engineer – Lighting & Controls to provide technical assistance for LED lighting products, electrical systems, and IoT lighting controls.

In this role, you'll collaborate with engineering, sales, customer service, and product teams to troubleshoot technical issues, support customers, and improve technical documentation.

If you have a strong electrical engineering background, enjoy working directly with customers, and are eager to learn new technologies, we'd love to hear from you!

• Provide technical support and troubleshooting assistance for LED lighting products, electrical systems, and IoT lighting controls.
• Respond to customer inquiries regarding product functionality, compatibility, installation, and configuration.
• Review technical specifications, wiring diagrams, electrical layouts, and product documentation.
• Assist with Bills of Materials (BOMs), control layouts, and lighting control system commissioning.
• Support customers with application usage, device configuration, and system troubleshooting.
• Use AI tools to improve technical documentation, troubleshooting processes, and knowledge-base resources while ensuring technical accuracy.
• Manage support tickets, customer requests, and follow-ups while maintaining clear and professional communication.
• Collaborate with internal teams to resolve technical issues and provide accurate customer solutions.
• Bachelor's degree in Electrical Engineering, Electronics Engineering, Electromechanical Engineering, or a closely related field.
• Strong understanding of electrical systems and general electrical troubleshooting.
• Ability to read and interpret wiring diagrams, technical drawings, product specifications, and installation manuals.
• Excellent English communication skills, both written and verbal.
• Experience using AI tools such as ChatGPT, Claude, Gemini, or similar platforms, with the ability to validate AI-generated information.
• Strong computer skills and familiarity with technical documentation, spreadsheets, and support systems.
• Ability to manage multiple requests and priorities in a fast-paced, customer-facing environment.
• Comfortable working remotely and collaborating with cross-functional teams.
• Experience in technical support, electrical troubleshooting, product support, or applications engineering.
• Familiarity with lighting controls, IoT devices, low-voltage systems, or building automation.
• Knowledge of sensors, controllers, gateways, dimming systems, or wireless control technologies.
• Experience with Bluebeam, AutoCAD, AGi32, Dialux, Revit, or similar technical tools.
• Experience preparing or reviewing BOMs, wiring diagrams, and technical documentation.
• Familiarity with support ticketing systems and knowledge-base management.
• Previous experience in lighting controls is a plus, but not required. Training will be provided!
• Strong analytical thinking and problem-solving abilities.
• Excellent communication and customer service skills.
• Patience and professionalism when handling challenging customer situations.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and adapt to changing requests.
• Proactive mindset, willingness to learn, and ability to work independently.

If you're passionate about electrical engineering, enjoy solving technical challenges, and want to expand your experience with lighting and IoT control technologies, this could be a great opportunity for you!