Technical Support Engineer Ii

Storyblok GmbH; Hermosillo; A distancia; MXN 279.000 - 502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Health coverage

Career development

Global team

Descripción de la vacante

Storyblok is seeking a highly motivated Customer Support Specialist to join its fully remote team, assisting customers globally from any location. You will be the primary contact, delivering empathetic assistance and resolving inquiries through email, chat, and social media.

You will document interactions in the CRM, spot trends, and escalate issues to appropriate teams for product improvements. The role requires strong English communication, problem-solving skills, and the ability to manage

Formación

• Experience in a customer support role with a focus on digital channels.
• Excellent written and verbal English communication skills.
• Strong problem-solving and a customer-first mindset.

Responsabilidades

• Respond to inquiries via email, chat, and social media.
• Troubleshoot issues and provide timely resolutions.
• Provide product and policy information to customers.
• Document interactions in the CRM system.
• Identify trends and escalate for improvements.

Conocimientos

Customer support

English proficiency

CRM experience

Multitasking

Remote work

Herramientas

CRM software

Helpdesk software

Descripción del empleo

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvements.

Requirements

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote position offering flexibility and work-life balance.
• Opportunities for professional development and career advancement.
• Comprehensive health, dental, and vision insurance.
• A supportive and collaborative team culture, no matter the location.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.