Technical Support Engineer

Schneider Electric; Apodaca; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Schneider Electric is seeking a technically skilled professional to provide high-level support for its North American customers and Field Service Engineers. You will diagnose complex 3-phase power system issues, document cases, and create knowledge articles to expedite resolutions.

The role involves managing escalations, identifying revenue opportunities, and collaborating with cross-functional teams to ensure product quality.

Formación

• Bachelor’s degree in Engineering (Automation, Electrical, or Electronic preferred).
• Minimum 2-3 years of experience in a similar technical support role (preferred).
• Fluency in English (spoken, written, and reading).
• Strong troubleshooting skills for electronic and 3-phase systems.
• Ability to interpret technical diagrams and apply solutions effectively.

Responsabilidades

• Provide high-level technical support to Schneider Electric’s customers and Field Service Engineers in North America.
• Diagnose and troubleshoot customer problems related to 3-phase power systems.
• Document cases thoroughly and create knowledge articles for quick resolution.
• Manage escalations effectively and ensure timely solutions.
• Identify opportunities for revenue generation while supporting customers.
• Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
• Implement solutions for improper application and installation of 3-phase systems or components.

Conocimientos

Effective communication

Diagnostics & troubleshooting

Documentation

Business development

Escalation management

Team collaboration

English proficiency

French language

Educación

Bachelor’s degree in Engineering

Descripción del empleo

What will you do?

• Provide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America.
• Diagnose and troubleshoot customer problems related to 3-phase power systems.
• Document cases thoroughly and create knowledge articles to enable quick issue resolution.
• Manage escalations effectively and ensure timely solutions.
• Identify opportunities for revenue generation while supporting customers.
• Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
• Implement solutions for improper application and installation of 3-phase systems or components.

What skills and capabilities will make you successful?

• Effective communication skills to interact with customers and internal teams.
• Strong ability to diagnose and resolve technical issues in electronic and 3-phase equipment using schematic or block diagrams.
• Proactive in documenting cases and sharing knowledge.
• Ability to identify business opportunities and contribute to revenue generation.
• Skilled in managing escalations and maintaining customer satisfaction.
• Excellent networking and collaboration skills within a team environment.
• Advanced English proficiency (spoken and written). French preferred.
• Positive attitude and adaptability in a dynamic environment.

What's in it for you?

• Opportunity to work with cutting-edge Schneider Electric products and solutions.
• Continuous learning and development in advanced technical support and power systems.
• Career growth within a global leader in energy management and automation.
• Collaborative team environment with exposure to engineering, product management, and customer success teams.

What qualifications will make you successful for this role?

• Bachelor’s degree in Engineering (Automation, Electrical, or Electronic preferred).
• Minimum 2-3 years of experience in a similar technical support role (preferred).
• Fluency in English (spoken, written, and reading).
• Strong troubleshooting skills for electronic and 3-phase systems.
• Ability to interpret technical diagrams and apply solutions effectively.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.