Technical Support Analyst — Storage & ITSM Expert

Hitachi, Ltd.

Ciudad de México

Presencial

MXN 240.000 - 420.000

Jornada completa

Hace 8 días

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Descripción de la vacante

Hitachi Vantara in Mexico City is seeking a Technical Resource Center Analyst to provide first-line technical support to customers, resolving issues and escalating where needed to minimize disruption.

The role requires 1–3 years in tech support, strong Linux/Windows knowledge, AD and basic networking, and fluency in English and Spanish. You’ll document interactions, follow SLAs, and collaborate with senior staff to drive faster resolutions.

Formación

Bachelor’s degree in IT or related field, or equivalent experience.
1–3 years in a technical support role
Strong knowledge of Linux and Windows OS, Active Directory, and basic networking

Responsabilidades

Respond to technical inquiries via phone, email, and chat.
Diagnose and troubleshoot hardware, software, and network issues.
Document all interactions and resolutions in the ticketing system.
Perform basic system administration tasks including user account management.
Collaborate with senior staff and other departments to resolve complex problems.
Maintain and update knowledge base articles and documentation.
Educate users on best practices and self-service options.
Participate in training to enhance technical skills and product knowledge.
Identify recurring issues and contribute to process improvements.
Adhere to SLAs and support procedures.