Technical Program Manager

Félix; Región Centro; Presencial; MXN 2.036.000 - 3.053.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Stock options

Annual bonus

Health plan

401(k) plan

Unlimited PTO

Parental leave

Growth opportunities

Descripción de la vacante

Félix is seeking a Technical Program Manager to own the execution layer of the Payouts team, ensuring secure and efficient dollar movements across rails. You will coordinate Product, Engineering, and Business Operations, driving scalable processes and timely delivery of new capabilities.

This high-ownership role emphasizes operational rigor, data precision, and the ability to communicate across departments.

Formación

• 2–4+ years of experience in technical program management, product operations, product management, analytics, fintech, technology, or related experience.
• Advanced use of BI tools and strong analytical skills (SQL proficiency is a plus).
• Energized by process and precision, you break complex problems into repeatable systems.
• Strong verbal and written communication skills.

Responsabilidades

• Own end-to-end integration, testing, and validation of new payout rails from kickoff through launch.
• Monitor payment rail status, provider availability, and escalate issues before users are affected.
• Lead operational response during outages and coordinate cross-functional teams.
• Set up monitoring after new rails or features ship and improve product quality.
• Manage intake of cross-functional requests, scope work, and prepare engineering-ready tickets.
• Translate recurring processes into SOPs to enable faster incident response and delegation.

Conocimientos

Technical program management

SQL proficiency

Process improvement

Communication skills

Bilingual Spanish/English

Herramientas

BI tools

Descripción del empleo

About Us

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.

About The Role

The Payouts team owns the systems that ensure every dollar we move arrives at its destination safely and efficiently. As we've scaled, so has the complexity of our payout engine. We are looking for a Technical Program Manager to own the execution layer.

This is a high-ownership role for someone energized by operational rigor, data precision, and systematic execution. You'll be the connective tissue between Product, Engineering, and Business Operations, catching issues before they cost us, building processes that scale, and ensuring every new capability we ship lands cleanly.

Responsibilities

• New Integrations: Own the end-to-end integration, testing, and validation of new payout rails, managing the process from kickoff through launch. Whether scoping features for engineering or communicating with external stakeholders, you do whatever it takes to launch integrations quickly without sacrificing quality.
• Rail & Provider Health: Proactively monitor payment rail status, track changes in provider availability and limits, and elevate issues before they reach users.
• Disaster Recovery: Lead operational response during outages, coordinating teams, pulling impacted transactions, and driving the network back to steady state.
• Post-Launch Monitoring: After each new rail or feature ships, set up monitoring, surface issues to Product, and elevate the quality of our product offerings.
• Ongoing Execution: Own intake of short-turnaround cross-functional requests, scope the work, gather partner documentation, and make tickets engineering-ready.
• Runbook Documentation: Translate recurring processes into clean SOPs that enable faster incident response and eventual delegation to Operations.

Requirements

• 2–4+ years of experience in technical program management, product operations, product management, analytics, fintech, technology, or related experience
• Advanced use of BI tools and strong analytical skills (SQL proficiency is a plus)
• Energized by process and precision, you break complex problems into repeatable systems
• Strong verbal and written communication skills
• Comfortable operating at the intersection of product and engineering: you can read a technical design doc, ask the right questions about API contracts and system dependencies, and hold your own in architecture discussions.
• Native or professional fluency in Spanish is required, as you will be deep in the weeds of our core user chat experience. High proficiency in English is required for internal collaboration.
• Emotional Intelligence & Influence: You can lead without formal authority, building relationships and managing stakeholders across diverse departments and cultures.
• Bias for Action: You prefer a "done" project over a "perfect" plan and move with the urgency a hyper-growth startup requires.
• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• 401(k) with an employer match (for US-based employees)
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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