Senior Product Manager - Multisurface

Félix; Ciudad de México; Presencial; MXN 1.527.000 - 2.376.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Initial stock options grant

Annual performance bonus

Health, dental, and vision plans

Continuous learning opportunities

Unlimited PTO

Paid parental leave

Remote work now, future hybrid setup

Growth opportunities

Descripción de la vacante

Félix is seeking a Senior Product Manager for Customer Surfaces & Messaging to own the end-to-end strategy for the Félix App, WhatsApp experience, and core Messaging Gateway. You will collaborate with Product Design and Engineering to build polished touchpoints for millions of Latino immigrants and enable scalable gateway integrations.

You will drive the surface portfolio roadmap, optimize provider economics, and ensure the conversational experience adapts across channels, while maintaining a

Formación

• Experience in mobile apps, web, messaging, or other multi-channel experiences.
• Ability to translate user needs into intuitive interaction patterns.
• Strong understanding of usability, IA, accessibility, experimentation, and metrics.
• Experience with APIs, integrations, or messaging infrastructure.
• Advanced Spanish and English proficiency.

Responsabilidades

• Own the surface portfolio and roadmap, from prioritization to launch.
• Own the Felix app end to end, from strategy to delivery.
• Own WhatsApp strategy and Meta relationships, optimizing provider capabilities and economics.
• Ensure every surface preserves the shared conversational experience across channels.

Conocimientos

Product craft

Cross-functional collaboration

Usability & IA

Multichannel UX

APIs & Messaging

Spanish & English

Descripción del empleo

About Us

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

About Us

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

About The Team

The Product team at Félix is growing. We're a small but mighty group building the foundation for a world‑class product function inside one of the fastest-growing fintech companies in LATAM and the U.S.

Our mission is simple yet powerful: build financial tools to empower Latino immigrants in the U.S.

We started with remittances. Multiproduct is where Félix becomes something bigger, a place where we also offer consumer lending, wallet and payments to access multiple financial services rather than just move it. That shift changes what we owe our users. Not only a fast, trustworthy send, but a balance they understand, a history they can read, and a sense that their money is growing safely with us.

About The Role

At Félix, the Senior Product Manager for Customer Surfaces & Messaging, you will own the end-to-end product strategy and execution for the Félix App, our WhatsApp experience, and our core Messaging Gateway. You will drive our surface portfolio roadmap, and optimize provider economics while ensuring our signature conversational experience translates seamlessly across channels. Partnering closely with Product Design and Engineering, you will build intuitive, highly polished user touchpoints for millions of Latino immigrants while empowering internal teams with scalable gateway integrations. We are looking for a technically fluent, user-obsessed product leader with deep craft in mobile apps, messaging infrastructure, and APIs who thrives in a high-velocity environment.

Responsibilities

• Own the surface portfolio and roadmap, from prioritization and research through launch.
• Own the Felix app end to end, from product strategy and requirements through delivery.
• Own WhatsApp strategy, the Meta relationship, and optimization of provider capabilities, constraints, and economics.
• Ensure every surface preserves the shared conversational experience while adapting to channel capabilities.

Requirements

• Strong product craft in customer-facing user interfaces, ideally across mobile apps, web, messaging, or other multichannel experiences.
• Experience partnering closely with Product Design and Engineering to turn user needs into intuitive interaction patterns and polished shipped experiences.
• Strong understanding of usability, information architecture, accessibility, experimentation, and behavioral product metrics.
• Ability to reason about how a shared experience should adapt to the capabilities and constraints of different surfaces.
• Technical fluency is strongly preferred, particularly experience with APIs, integrations, messaging infrastructure, platform constraints, or third-party technology partners.
• Advanced Spanish and English level

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Work model: currently fully remote, with a future transition to a hybrid set up
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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