Technical Onboarding Specialist - Remote/Hybrid

Pacvue; Ciudad de México; Híbrido; MXN 279.000 - 424.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

private medical insurance

grocery coupons

telework

a Christmas bonus

Descripción de la vacante

Pacvue is establishing a new hub in Mexico City with a hybrid work schedule. The Technical Onboarding role supports clients in the early post-sales journey, focusing on technical integrations and smooth handoffs to internal teams.

The position involves data integration for retail media platforms, issue troubleshooting, client onboarding, and producing technical documentation while collaborating across functions.

Formación

• 2+ years in technical support, onboarding or SaaS integration.
• Experience with ecommerce advertising platforms (Amazon, Walmart, Instacart, etc.).
• Familiarity with Pacvue, Skai, Quartile, Commerce IQ, Vitally, Salesforce; Claude is a plus.

Responsabilidades

• Supporting data integration for retail media platforms.
• Troubleshooting integration issues.
• Client onboarding.
• Producing technical documentation.
• Collaborating cross-functionally.

Conocimientos

Technical support

Client onboarding

SaaS integration

Interpersonal skills

Troubleshooting

Herramientas

Pacvue

Skai

Quartile

Commerce IQ

Vitally

Salesforce

Claude

Descripción del empleo

Pacvue is establishing a new hub in Mexico City with a hybrid work schedule. The Technical Onboarding role supports clients in the early post-sales journey, focusing on technical integrations and smooth handoffs to internal teams.

The position involves data integration for retail media platforms, issue troubleshooting, client onboarding, and producing technical documentation while collaborating across functions.