Technical Client Service Specialist

Buscojobs México; Nuevo León; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción del empleo

Overview

The CSS is mainly in charge of processing customer orders in the system, verifying inventories and following up on back orders with the necessary departments such as Replenishment and Receiving/Shipping, ensuring that customers receive their orders in a timely manner. The position is part of the Customer Service Center, which reports to North American operations.

Main responsibilities

• Sales Orders Entry as the primary responsibility.
• Manage backlog and follow backorders.
• Billing activities (upload invoices into customer portals).
• Inventory reports (manage inventory levels).
• Proactively identify possible issues impacting customer delivery dates and work with cross-functional teams to mitigate risk.
• Handle customer requests such as delivery appointments, ETAs, quotes, etc.

What you need to succeed

• Advanced level of English (C1) is required.
• Proficiency in Office 365 (Outlook, Teams, Excel), ERP.
• Internal and external customer knowledge (desirable).
• Customer service oriented.
• Able to identify the urgency of tasks and prioritize the various tasks/demands accordingly.

Additional context

Throughout the description, multiple postings for Customer Service roles are presented with similar responsibilities and requirements, including roles involving SAP/ERP systems, order management, and client-facing support. Please extract and consider the core responsibilities and qualifications that consistently appear across postings when evaluating suitability for a customer service role.