Technical Account Manager

Teamified; México; Híbrido; MXN 800.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours & location

Online learning platform access

Collaborative environment

Team-focused culture

Leave benefits

Descripción de la vacante

Teamified is seeking a Technical Account Manager to work with strategic customer accounts, deeply understanding their technical landscape and architecting solutions that drive outcomes. You’ll blend deep product expertise with a business-focused mindset to support retention, expansion, and long-term success.

You will operate above daily support, conducting health checks, reviews, and proactive optimization while aligning with leadership on strategic roadmaps and executive sponsorships.

Formación

• 5+ years in technical account management, solutions engineering, implementation, or customer-facing tech role in SaaS
• Proven track record managing enterprise-level relationships with retention and revenue expansion
• Strong technical aptitude; comfortable with platform configuration, APIs, data flows, and troubleshooting complex software issues
• Experience conducting technical audits, health checks, and solution design for customers with varying maturity
• Ability to translate complex technical concepts into clear business value for non-technical stakeholders
• Excellent stakeholder management, including engaging with C-level executives
• Experience in a startup or scale-up environment in a fast-paced landscape
• Strong project management to handle competing priorities across multiple accounts
• Exceptional written and verbal communication with meticulous attention to detail
• Critical thinking and problem-solving with proactive, solutions-oriented approach
• Good sense of humor and desire to be part of a close-knit team

Responsabilidades

• Serve as the primary technical point of contact for a portfolio of strategic accounts, owning the technical relationship post-sale
• Conduct technical health checks, platform audits, and configuration reviews to identify issues and optimization opportunities
• Develop and execute tailored technical success plans aligned to customer goals and platform maturity
• Diagnose complex challenges and create actionable solutions including custom configurations and integrations
• Manage technical escalations end-to-end, coordinating with Engineering and Product teams
• Monitor support trends, aggregating issues to drive broader improvements in training and product
• Identify and progress expansion opportunities including upsell and professional services
• Build strong relationships with stakeholders and executives through steering committees and reviews
• Provide expert training, enablement, and best practices to maximize platform adoption
• Be the voice of the customer to Product/Engineering/CS to improve service
• Collaborate with Customer Success to align account strategies and experiences
• Drive customer advocacy through references and case studies

Conocimientos

5+ years in TAM/solutions

Enterprise relationships

Technical aptitude

Technical audits/healthchecks

Translate tech to business

Stakeholder management (C-level)

Startup/scale-up experience

Project management

Written & verbal communication

Problem solving

Humor & teamwork

Herramientas

APIs integrations

Platform configuration

Data flows

Descripción del empleo

Abouttheclient

Ourclientisagloballeading,end-to-endenterprisevolunteerengagementplatformpoweringover100millionvolunteerhours.Theyexisttoconnectcommunitiestoeventsandcausestheyarepassionateabout.Usedbyover3millionvolunteersacross26differentcountries,theirSaaSplatformpowersmassvolunteerprogramsacrosstheglobeforNot-for-Profits,localgovernment,sportingfederations,andmajorevents.Ourallinonesolutionhelpsourclientstorecruit,retain,rewardandtraintheirvolunteers,whilstalsoensuringcompliance.

AboutTeamified

TeamifiedisatalentpartnerhelpingcompaniesbuildexceptionalremoteteamsacrossIT,software,product,anddigitalinnovation.Wecollaboratewithleadingenterprisesandfast-scalingtechbusinessesworldwidetohelpthemaccessworldclasstalentand

accelerategrowth.Withoperationsacrosstheglobeourmissionistomakebuildinghighperformingglobalteamssimple,fast,andcost-effective.Teamifiedhashundredsofclientswithmorethan200engineers,testers,productmanagers,designers,andtechnologyexpertsdeliveringimpactfulsolutionseveryday.

JobSummary:

We’relookingforaTechnicalAccountManagerwhocanbedeployedintoourcustomeraccountstodeeplyunderstandtheirtechnicallandscape,diagnosechallenges,andarchitectsolutionsthatdrivemeaningfuloutcomes.Thisrolesitsattheintersectionoftechnicalconsultingandaccountmanagement—you’llbeequallycomfortablereviewingacustomer’splatformconfigurationasyouarepresentingastrategicroadmaptotheirleadershipteam.You’llactasatrustedtechnicaladvisortoourmostimportantaccounts,combiningdeepproductexpertisewithacommercialmindsetfocusedonretention,expansion,andlong-termcustomersuccess.Youarenotasupportagent—youoperateaboveday-to-daysupport,developingathoroughunderstandingofeachcustomer’senvironment,workflows,andbusinessobjectivessotheyneverhavetore-explaintheirsetup.

KeyResponsibilities:

• Serveastheprimarytechnicalpointofcontactforaportfolioofstrategicaccounts,owningthetechnicalrelationshipfrompost-salethroughrenewalandbeyond
• Conducttechnicalhealthchecks,platformaudits,andconfigurationreviewstoproactivelyidentifyissuesandoptimisationopportunities
• Developandexecutetailoredtechnicalsuccessplansalignedtoeachcustomer’sbusinessgoalsandplatformmaturity
• Diagnosecomplextechnicalchallengesandcreateactionablesolutions,includingcustomconfigurations,workflowredesigns,andintegrationrecommendations
• Managetechnicalescalationsend-to-end,liaisingwithEngineeringandProductteamstodriveresolutionandkeepcustomersinformed
• Monitorsupportrequesttrendsacrossassignedaccounts,aggregatingcommonissuestodrivebroaderimprovements(training,documentation,productenhancements)
• Identifyandprogressexpansionopportunitiesincludingupsell,cross-sell,andprofessionalservicesbyuncoveringunmettechnicalneeds
• DevelopandbuildstrongrelationshipswithkeycustomerstakeholdersandexecutivesponsorsthroughsteeringcommitteesandregularreviewsProvideexpert-leveltraining,enablement,andbest-practiceguidancetohelpcustomersmaximiseplatformadoptionandROI
• Bethevoiceofthecustomerinternally,providingstructuredfeedbacktoProduct,Engineering,andCustomerSuccessonhowwecanbetterserveourclients
• CollaboratecloselywithCustomerSuccessManagerstoensurealignedaccountstrategiesandseamlesscustomerexperiences
• Drivecustomeradvocacythroughreference-ability,casestudies,andparticipationin
• communityevents

RequiredSkillsandExperience

• 5+yearsofexperienceinatechnicalaccountmanagement,solutionsengineering,implementation,orcustomer-facingtechnicalrolewithinaSaaSenvironment
• Proventrackrecordmanagingenterprise-levelcustomerrelationshipswithafocusonretentionandrevenueexpansion
• Strongtechnicalaptitude—comfortablewithplatformconfiguration,APIsintegrations,dataflows,andtroubleshootingcomplexsoftwareissues
• Experienceconductingtechnicalaudits,healthchecks,andsolutiondesignforcustomerswithvaryinglevelsoftechnicalmaturity
• Demonstratedabilitytotranslatecomplextechnicalconceptsintoclearbusinessvaluefornon-technicalstakeholders
• Excellentstakeholdermanagementskills,includingexperienceengagingwithC-levelandseniorexecutives
• Experienceinastartuporscale-upenvironmentwiththeabilitytothriveinafast-paced,evolvinglandscape
• Strongprojectmanagementskillswiththeabilitytomanagecompetingprioritiesacrossmultipleaccountssimultaneously
• ExceptionalwrittenandverbalcommunicationskillswithmeticulousattentiontoDetail
• Criticalthinkingandproblem-solvingmindsetwithaproactive,solutions-orientedapproach
• Agoodsenseofhumouranddesiretobepartofaclose-knit,passionateteam

Benefits:

• Flexibilityinworkhoursandlocation,withafocusonmanagingenergyratherthantime.
• Accesstoonlinelearningplatformsandabudgetforprofessionaldevelopment
• Acollaborative,no-silosenvironment,encouraginglearningandgrowthacrossteams
• Adynamicsocialculturewithteamlunches,socialevents,andopportunitiesforcreativeinput
• LeaveBenefits

Ifyoupossesstherequiredskillsandareeagertocontributetoourteam'ssuccess,weencourageyoutoapplyforthisexcitingopportunity.

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