Team Leader - Operations - Mexico (on site)

Schneider National, Inc.; Ciudad de México; Presencial; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical expense insurance

Savings fund with company match

Company-paid life insurance

Personal days, vacation days and paid.

Descripción de la vacante

Schneider National, Inc. in Mexico City is seeking a Customer Service Team Leader to guide and develop a team of associates in the on-site operations. The role emphasizes coaching, problem-solving, and delivering on-time service while optimizing workflows and collaborating with cross-functional teams.

The position is on-site in Mexico City, with the second shift (2pm–8pm) and the possibility to cover first or third shifts as needed to meet operational requirements.

Formación

• Bachelor's degree in transportation, logistics or a related field.
• Two plus years of related work experience.
• Strong written and oral communication skills.
• Able to positively coach, lead and influence a team.

Responsabilidades

• Coach and mentor a team of associates.
• Participate in business meetings.
• Optimize resource utilization to achieve business objectives.
• Make employment-related decisions.
• Resolve issues related to productivity, capacity, equipment, safety and cost efficiency.
• Work closely with other teams to identify and address problem areas and streamline processes.
• Escalate issues as needed and propose new processes based on findings.
• This role is scheduled for the second shift. Candidates should be open to supporting first or third shift schedules as needed to meet operational requirements.

Conocimientos

Communication skills

Team leadership

Coaching & mentoring

Educación

Bachelor's degree in transportation, logistics or related field

Descripción del empleo

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Job Description - Team Leader - Operations - Mexico (on site) (262808)

Job Description

Team Leader - Operations - Mexico (on site) -

Job Number:

262808 - Full-time Mon-Sat de 2pm a 8pm

Job overview:

Schneider is seeking a Customer Service Team Leader in Mexico City to lead and develop a team of associates. The Operations Team Leader will coach their associates on resolving problems and acting on opportunities to provide on-time service to customers, increase revenue generation and reduce costs.

Responsibilities:

• Coach and mentor a team of associates.
• Participate in business meetings.
• Optimize resource utilization to achieve business objectives.
• Make employment-related decisions.
• Resolve issues related to productivity, capacity, equipment, safety and cost efficiency.
• Work closely with other teams to identify and address problem areas and streamline processes.
• Escalate issues as needed and propose new processes based on findings.
• This role is scheduled for the second shift. Candidates should be open to supporting first or third shift schedules as needed to meet operational requirements.

Skills and qualifications:

• Bachelor's degree in transportation, logistics or a related field.
• Two plus years of related work experience.
• Have strong written and oral communication skills.
• Is goal-driven and motivated to reach desired outcomes.
• Able to positively coach, lead and influence a team.

Pay and benefits:

• Medical expense insurance.
• Savings fund with company match.
• Company-paid life insurance.
• Personal days, vacation days and paid holidays.
• Results-based productivity bonus.
• Vacation and Christmas bonuses.

Schneider's inclusive culture

We do not request pregnancy and/or HIV tests, we always live in an environment of respect and inclusion regardless of sexual orientation, gender identity or gender expression. The facilities are fully accessible to people with disabilities and if a reasonable accommodation is needed, it can be requested.

Job

Operations