Talent Acquisition Operations Specialist

Hershey Company; Región Centro; On-site; MXN 320,000 - 420,000; Full time

Job summary

The Hershey Company is seeking a Talent Acquisition Operations Specialist in Guadalajara, Mexico, to manage end-to-end recruitment operations for a high-volume workforce across North America. Based in Mexico, you will coordinate pre-employment, onboarding, and candidate communications while partnering with recruiters, HR, and external vendors.

The role focuses on delivering accurate hiring processes, improving recruitment workflows, and ensuring a welcoming candidate experience through offer

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field.
• 1+ year of recruiting or Talent Acquisition experience.
• Experience with SAP SuccessFactors or Eightfold AI is preferred.
• Strong organizational and communication skills.

Responsibilities

• Review offer details and prepare letters via DocuSign or email.
• Monitor background checks and drug screens; coordinate start dates.
• Initiate and monitor onboarding; process hires and I-9 where applicable.
• Communicate with candidates by email and SMS during interview and pre-employment.
• Coordinate complex interview schedules with stakeholders.
• Maintain accurate candidate profiles in the CRM and manage reimbursements.
• Support relocation and continuous process improvements.

Skills

Recruiting ops

SAP HR

SuccessFactors

Eightfold AI

Attention to detail

Organizational skills

Communication

Education

Bachelor's degree in HR

Tools

DocuSign

CRM system

SAP HR

Job description

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Note:If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Talent Acquisition Operations Specialist

Posted Date: Oct 24, 2026

Requisition Number: 130893

Language and Location

Language: Advanced English proficiency is required.
Location: Guadalajara, Jalisco, Mexico.

This is a Talent Acquisition Operations position, not a Recruiter or Sourcing role. We are seeking candidates with hands-on experience in recruiting operations, including pre-employment and onboarding activities

Job Overview

This role executes assigned recruitment activities with developing expertise and increasing independence. It manages end?to?end recruiting processes for defined roles using established methods. The position collaborates with internal and external stakeholders to support effective hiring outcomes. It identifies process issues and shares insights with the team for review. This role enables consistent execution of recruitment operations.

Why Hershey

At The Hershey Company, we make more moments of goodness through some of the world's most iconic brands, including Hershey's, Reese's, Kit Kat®, Jolly Rancher, Twizzlers, Dot's Pretzels, Lesser Evil and more. Our team supports a global portfolio of over 90 brands, creating opportunities to shape strategies and drive impact across a breadth of businesses that few companies can offer. While many organizations focus on a handful of brands, Hershey provides exposure to a diverse portfolio of category-leading brands enjoyed by consumers around the world. What truly sets us apart is our legacy. Inspired by Milton Hershey's belief that business should create opportunity for others, we have been making a positive impact for more than a century through our commitment to communities, philanthropy, and our longstanding partnership with Milton Hershey School. When you join Hershey, you become part of a company where purpose, growth, and making a difference are woven into how we do business every day.

How will you fit in the big picture?

As a Specialist in Talent Acquisition Operations, you will help deliver a smooth, accurate, and welcoming pre-employment and onboarding experience for a high volume of salaried and labor hires across the United States, Canada, and Puerto Rico. Based in Mexico and supporting HR Service Delivery, you will coordinate critical hiring activities from offer creation through hire processing while partnering with candidates, recruiters, hiring managers, executive assistants, HR, Legal, Compensation, and external vendors.

What will you do?

• Review offer details, resolve data gaps with recruiters, create offer letters, and distribute them to candidates through DocuSign or email.
• Monitor background checks and drug screens, confirm clearance to start, and coordinate start-date changes when needed.
• Initiate and monitor onboarding, process hires after completion, and monitor the U.S. I-9 process for assigned locations.
• Communicate with candidates by email and SMS throughout interview and pre-employment activities, including first-day instructions.
• Coordinate complex interview schedules across candidates, hiring managers, executive assistants, and Talent Acquisition.
• Maintain accurate candidate profiles in the CRM; process candidate reimbursements and vendor invoices against the appropriate cost centers.
• Initiate relocation activity, follow established escalation procedures, and contribute to continuous improvement of pre-employment and onboarding processes.

Education: Bachelor's degree in Business Administration, Human Resources, or a related field preferred.

Experience: 1+ years of relevant experience in recruiting, Talent Acquisition operations, Human Resources, or a related field.

Knowledge, Skills & Abilities:

Knowledge of recruitment and pre-employment processes, with the ability to follow established procedures and improve workflows.

Experience with SAP HR technology and applicant tracking systems; SuccessFactors and Eightfold AI experience preferred.

Strong organization, prioritization, attention to detail, business judgment, and sense of urgency in a fast-paced environment.