SW Test & Support Manager

Toshiba Global Commerce Solutions - External; Guadalajara; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Life insurance

Major medical expenses with dental and

vision coverage

Savings fund for employees

Grocery coupons

Pension plan

30 Christmas bonus days

12 days of vacation plus 6 floating

Job summary

Toshiba Global Commerce Solutions in Mexico is seeking a Software Test and Support Manager to provide subject matter expertise and lead a global team. You will ensure quality software solutions and guide cross-functional initiatives to satisfy customer needs.

The role demands extensive people management, strong communication, and hands-on experience with Java, Spring, Docker, and cloud platforms. You will collaborate with customers, product owners, and program managers.

Qualifications

• BS in computer science, computer engineering, or related field.
• 5+ years in management within software support and quality assurance leveraging Agile/Scrum.
• 8+ years of experience in software test engineering and/or solution support.
• Ability to work with top customer accounts.
• Excellent communication and interpersonal abilities.
• Experience delivering and supporting business to business or business to customer software.
• Knowledge of software development, support, and testing processes.
• Strong analytical skills.

Responsibilities

• Collaborate with the Software Quality Director to establish strategic direction and best practices.
• Engage with stakeholders, including Customers, Product Owners, and Program Managers.
• Development of team members into skilled support and test engineers.
• Leverage a background in software support and testing, strong leadership, and a customer-centric mindset.

Skills

Team leadership

People management

Cross-functional collaboration

Excellent communication

Agile / Scrum

Stakeholder engagement

Education

BS in computer science, computer engineering, or related field

Tools

Java

Spring

SpringBoot

Git

Maven

Docker

MongoDB

Selenium/Cucumber

Jenkins

Azure/AWS/GCP

Job description

The Software Test and Support Manager will provide subject matter expertise in addition to team leadership.

Responsible for processes employees execute. Ability to lead multiple missions with employees across the globe and resolving cross-functional issues. Drive Interactions with Sr. Level Executives on critical initiatives for multiple missions across many disciplines.

This position requires extensive people management experience, proven knowledge of software quality practices / processes and program management skills to drive cross-functional team activities with the understanding of requirements and business drivers for the new products and solutions.

Software Test and Support Manager will be responsible for ensuring seamless software solutions for customers and maintaining quality standards through:

• Collaboration with the Software Quality Director to establish strategic direction and best practices.
• Engagement with stakeholders, including Customers, Product Owners, and Program Managers.
• Development of team members into skilled support and test engineers.
• Leveraging a background in software support and testing, strong leadership, and a customer-centric mindset.

Basic qualifications

• BS in computer science, computer engineering, or related field.
• 5+ years in management within software support and quality assurance leveraging Agile/Scrum.
• 8+ years of experience in software test engineering and/or solution support.
• Ability to work with top customer accounts.
• Excellent communication and interpersonal abilities.
• Experience delivering and supporting business to business or business to customer software.
• Knowledge of software development, support, and testing processes.
• Strong analytical skills.
• Technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP Project management experience.

Preferred Qualifications

• POS (Point of Sale) industry experience
• Combined hardware device / software testing or support experience
• It would be a plus if the candidate has experience in: JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB.
• Cloud Platforms: AWS, Azure, GCP
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.