Support Engineering Manager: Lead Scale & Reliability

Amazon Inc.

Ciudad de México

On-site

MXN 1,000,000 - 1,800,000

Full time

7 days ago

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Job summary

Audible is seeking a Support Engineering Manager to lead a team of 5+ support engineers and partner with software and QA teams to design, operate, and scale distributed systems that power our audio platform for millions of listeners. You will drive operational excellence, define SLAs, manage outages, and mentor future leaders in a fast-growing environment.

Ideal candidates have 2+ years of people management, hands-on experience with at least one programming language (Java, Python, etc.), and

Qualifications

Experience leading teams of 5+ support engineers with resource management.
Hands-on knowledge of at least one general-purpose language (e.g., Java, Python, C++, C#).
Experience designing, operating, and managing large-scale distributed systems or web services.
Proven ability to communicate effectively with senior leadership.
2+ years of people management experience in Support Engineering.

Responsibilities

Set and monitor SLAs; drive metrics to meet service targets.
Lead team outages, coordinate resolution and post-incident reviews.
Collaborate with development and QA to improve service supportability and performance.
Plan and review team work, resources, and career growth.
Drive operational excellence and automation initiatives across services.