Support Engineer II: AI-Driven Technical Support

Oracle; Región Centro; Presencial; MXN 400.000 - 520.000; Jornada completa

Descripción de la vacante

Oracle is seeking a dedicated technical support specialist to act as the primary contact for customers, resolving known issues and guiding them through procedures. You will document activities, contribute to knowledge base articles, and collaborate with cross-functional teams to improve product reliability and support workflows.

The role emphasizes hands-on problem solving, proactive communication, and leveraging automation tools to identify root causes and promote continual process improvements

Formación

• Experience providing technical support and troubleshooting for software products.
• Ability to document issues and contribute to knowledge base articles.

Responsabilidades

• Serve as a point of contact for customers via phone, email, or in-person channels.
• Provide technical support by troubleshooting and resolving known issues.
• Collaborate with internal teams to report issues and contribute to resolution.

Conocimientos

Customer support

Troubleshooting

Technical knowledge

Knowledge base

Automation

Herramientas

AI tooling

Descripción del empleo

Oracle is seeking a dedicated technical support specialist to act as the primary contact for customers, resolving known issues and guiding them through procedures. You will document activities, contribute to knowledge base articles, and collaborate with cross-functional teams to improve product reliability and support workflows.

The role emphasizes hands-on problem solving, proactive communication, and leveraging automation tools to identify root causes and promote continual process improvements