Support application Analyst

Sync Solutions MX; Ciudad de México; Presencial; MXN 223.200 - 446.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Teleworking

Flexible hours

Travel allowance

Lifelong learning opportunities

Career development track

Multicultural work environment

Room for initiative and creativity

Descripción de la vacante

An innovative firm is looking for an Application Support Analyst to join their dynamic team. In this entry-level role, you will support US-based clients, tackling complex customer challenges with creative solutions. The company is a global leader in digitized supply chain planning, providing a collaborative and multicultural work environment. You will have the opportunity to develop your career through lifelong learning and flexible working arrangements. If you are a problem-solver with strong communication skills and a passion for technology, this position is a perfect fit for you.

Formación

• 2+ years of software/application support experience required.
• Strong analytical and problem-solving skills are essential.

Responsabilidades

• Provide solutions for challenging customer problems.
• Manage ticket priorities and workload effectively.

Conocimientos

Problem-solving

Analytical mindset

Excellent English communication

Multi-tasking ability

Stress resistance

Team player

Educación

Master's degree in IT or similar

Herramientas

Ticket tracking systems

Descripción del empleo

Sync Tech is seeking an Application Support Analyst for its Belgian client, a global leader in digitized supply chain planning. This company provides solutions to help businesses tackle complex planning challenges with efficiency and sustainability. Their software integrates advanced intelligence for rapid, informed decision-making across supply networks, serving industries like consumer goods, life sciences, chemicals, and packaging. In this role, you will primarily support US-based clients and collaborate closely with US teams to deliver exceptional solutions.

Main Responsibilities:

1. Provide solutions for challenging customer problems
2. Take ownership of assigned tickets
3. Communicate implemented solutions to customers
4. Find optimal solutions using technical knowledge
5. Maintain strong internal network to resolve customer issues
6. Manage ticket priorities and workload

Requirements:

1. Master's degree with solid IT background (or similar by experience)
2. 2+ years of software/application support experience
3. Excellent English communication skills
4. Problem-solving attitude with out-of-the-box thinking
5. Strong analytical mindset
6. Team player with friendly communication skills
7. Multi-tasking ability and stress resistance
8. Structured work approach
9. Bonus: Knowledge of Portuguese
10. Bonus: Supply chain or production planning experience
11. Bonus: Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.

Compensation & Benefits:

This position offers a competitive salary package, including a base salary, individual bonuses, travel allowance, and other benefits. It also provides teleworking and flexible hours, lifelong learning opportunities, a career development track, a multicultural work environment, and room for initiative and creativity.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Business Consulting and Services