Supply Chain Customer Care Specialist

TE Connectivity Ltd.; Hermosillo; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

TE Connectivity Ltd. is seeking a Customer Delivery Experience Advocate in Hermosillo, Mexico, to bridge planning, customer service, and commercial teams across a global supply network.

You will focus on delivering exceptional delivery performance for strategic customers, driving visibility, responsiveness, and continuous improvement. Strong emphasis on segmentation logic and CVP-aligned service levels will guide prioritization and issue resolution.

Qualifications

• Bachelor’s degree in a related field; MBA or Master’s degree preferred.
• Minimum 10 years’ experience in a multinational and high-growth industry.
• Minimum 4 years of people management experience in a global environment.
• Proven liaison between sales, customer care and supply chain/planning teams.
• Strong cross-functional collaboration and process improvement experience.
• Excellent communication and interpersonal skills for cross-functional engagement.
• Strong experience with SAP and analytics tools; IBP is a plus.

Responsibilities

• Act as primary advocate for delivery experience for assigned strategic customers.
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
• Own the weekly CDX report process with timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution centers to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead cross-functional improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Skills

Leadership

Cross-functional collaboration

Communication

Analytical thinking

Time-zone coordination

Education

Bachelor's degree in business administration, logistics, supply chain, or industrial engineering

MBA or master's degree preferred

Tools

SAP

IBP

Analytics tools

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity is a global leader in industrial technology, enabling a safer, sustainable, productive, and connected future. Our Digital Data Network (DDN) business unit supports the infrastructure behind high-speed data and cloud computing, serving some of the world’s most innovative companies.

As part of our commitment to delivering extraordinary customer experiences, the DDN BU is transforming how we manage customer delivery performance, focusing on segmentation, value proposition, and proactive engagement.

Role Overview

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.

You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.

Key Responsibilities

• Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalte risks proactively.
• Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Job Requirements

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master’s degree is preferred.
• Minimum of 10 years’ experience in a multinational and high growth industry.
• Minimum of 4 years of experience in people management, leading diverse teams in a global environment.
• Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teams—ensuring agility in operations and customer‑centric outcomes. Material planning experience is preferred.
• Strong experience in driving cross‑functional collaboration and facilitate process improvements
• Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
• Highly Competent with supply chain management software (SAP Must, IBP is a plus) and analytics tools.
• Strong analytical skills with the ability to interpret complex data and drive actionable insights.
• Ability to work across time zones and manage competing priorities.

Location: Hermosillo, Sonora.

What Your Background Should Look Like

Generally requires Bachelors degree in appropriate field with a minimum of 8 years of experience; Masters degree or higher or local equivalent may be preferred at this level

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork