Supervisor, Hr Shared Service (Portuguese Fluent)

Ford Motor Company; Naucalpan de Juárez; Hybrid; MXN 520,000 - 820,000; Full time

Job summary

Ford of Mexico is seeking a proactive Supervisor, HR Shared Services to support employees and leaders across South American markets in a hybrid setup at the GTBC in Naucalpan.

The ideal candidate leads with clear communication, manages conflicts, and leverages data, technology, and AI to improve service delivery while ensuring privacy and compliance with local requirements.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or related field, or equivalent experience.
• Advanced or fluent Portuguese and English required, both written and spoken.
• Knowledge of HRIS, data analysis, service metrics, and reporting.

Responsibilities

• Provide support to employees and leaders across South American markets.
• Develop the HR Shared Services team and ensure agile, reliable operations.
• Promote continuous improvement and use of data, technology and AI in service processes.
• Ensure compliance with privacy controls and local requirements.

Skills

Portuguese (Advanced)

English (Advanced)

HRIS knowledge

Data analysis

Automation/AI for service

Education

Bachelor’s degree in HR/OD/Business Admin or related field

Tools

HRIS

Data analysis

AI for service processes

Job description

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust.

Why Join Ford of Mexico?

Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together.

In this position...

The Supervisor, HR Shared Services provides support to employees and leaders across South American markets. This role is responsible for developing the team and ensuring agile, reliable, and people-centered operations while promoting continuous improvement, the responsible use of artificial intelligence, and process standardization with a global perspective.

The ideal candidate is a hands-on, approachable leader who connects with people, communicates clearly, manages conflict constructively, and makes informed decisions. They will also identify opportunities to simplify and improve service delivery by using data, technology, and AI solutions in accordance with company policies, privacy controls, and applicable requirements.

Education

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field, or equivalent experience.

Languages

• Advanced or fluent Portuguese: required, spoken and written.
• Advanced or fluent English: required, spoken and written.

Knowledge and Tools

• Knowledge of employee lifecycle processes, HRIS, HR data administration, service metrics, data analysis, and reporting.
• Understanding of continuous improvement, standardization, project management, and automation or AI for service processes; willingness to develop these skills.
• Commitment to data privacy and responsible technology use, with knowledge of local employment requirements or the ability to partner with local specialists.

Key Competencies

• Approachable leadership, employee development, clear communication, customer-service orientation, and empathy in multicultural environments.
• Sound judgment, critical thinking, root-cause analysis, conflict management, and appropriate risk escalation.
• Agility, integrity, confidentiality, and a continuous improvement mindset, with the ability to balance global standards and local needs.

Work Mode & Location:

Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico.

Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.