Supervisor - Housekeeping

Hilton; Región Centro; On-site; MXN 201,000 - 268,000; Full time

Job summary

Hilton in Mexico is seeking a Housekeeping Supervisor to lead the daily housekeeping operations and deliver memorable guest experiences. You will supervise Room Attendants and Housepersons, ensuring rooms and public areas meet Hilton's standards.

Join a team that values hospitality, integrity, leadership, teamwork and accountability. This on-site role offers opportunities to coordinate maintenance with Engineering and to support operations as needed, helping to make every stay special.

Responsibilities

• Supervise the housekeeping team to ensure cleanliness and quality in guest rooms and public areas.
• Assign, inspect, and verify room status, reporting discrepancies.
• Manage schedules, payroll reports, stock room/inventory, and the lost and found program.
• Coordinate maintenance needs with Engineering and Property Operations.
• Support housekeeping operations by performing Room Attendant and Houseperson duties as needed.
• Delight guests with timely, friendly, and professional service.

Skills

Team leadership

Guest service

Quality standards

Communication

Job description

Job Identification: 226768

Job Category: Housekeeping and Laundry

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Housekeeping Supervisor , you're not just supervising daily housekeeping operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise the housekeeping team: Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas

• Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies

• Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program

• Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues

• Support housekeeping operations: Perform Room Attendant and Houseperson responsibilities as needed to maintain service levels

• Delight our guests: Address special guest needs in a timely, friendly, and professional manner

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.