Supervisor Complex Claims

American International Group; Ciudad de México; Presencial; MXN 520.000 - 700.000; Jornada completa

Descripción de la vacante

American International Group (AIG) in Mexico City seeks an Auto Appraisal Supervisor to lead a claims appraisal team serving insured parties and clients. You will motivate staff, set goals aligned with the department, and maintain performance within service levels while guiding complex loss handling.

You will manage claim allocations, provide technical support to team members, and drive best practices to deliver accurate, timely appraisals and reserves as part of a collaborative, inclusive

Formación

• At least 2 years of claims auto appraisal experience.
• Strong communication and teamwork abilities.
• Analytical mindset with attention to detail.

Responsabilidades

• Manage the allocation of claims within the appraisal team and provide technical guidance.
• Maintain performance within metrics and ensure complex loss trends are monitored.
• Drive performance through KPIs and ensure accurate reserving and approvals.

Conocimientos

People management

Communication

Analytical thinking

Negotiation

Descripción del empleo

Auto Appraisal Supervisor

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. The auto appraisal function is meant to be a partner to the business segments, offering support, expertise and partnership. The existing diversity of the business portfolio demands from the analice claims team role specialized expertise in the different business areas. The autoappraisal team team works with the business to support a wide array of products and offerings, they process payments to suppliers and insured parties, and the team leader plays a key role in guiding the team to achieve its goals.

About the role

What you need to know: Lead an appraisal team, focused on providing excellent service to insured parties and clients, work as part of a team, constantly motivating the personnel under your supervision, develop strategies to achieve desired service levels (NPS), define goals aligned with the department's objectives, and encourage your team to meet them. Your contribution at AIG Successfully leading a team of appraisal´s and body shops partnets, maintaining performance within metrics, and being responsible for 250 (estimation damages) claims per month.

Duties and Responsibilities

1. Functional Responsibilities: Manage the allocation of claims within their team of appraisal´s Provide a technical referral point for team members and manage performance, Keep the appraisal Manager advised of key Complex loss developments and wider Complex trends. Execute strategic initiatives within their appraisal team Ensure Complex ‘Best Practice’ is maintained within their appraisal team Drive performance through required criteria Ensure claims are accurately assessed and proactively reserved within agreed service levels Embed use of balance scorecard/KPIs within team
2. Accountabilities: Team performance Team professional and technical development Team communication Team compliance Effective resolution of claims handled by team adjusters Accurate financial control of claims in estimation damage Mitigation of indemnity and expense spend for Complex claims within their team Performance manage the team to maximise best practice compliance and minimise lost economic opportunity within appraisal claims Personal Development / Succession Planning for individuals within the Complex team. Managing compliance with governance standards and regulatory requirements within the Complex team. Effective communication to all relevant stakeholders.
3. Leadership Skills People and team management experience, including the proven ability to effectively manage team members Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally Highly effective communicator (written, verbal, presentation, training) Ability to deliver strategic directives internally while also marketing AIG claims expertise externally. Identify and address performance issues within the team and body shops.
4. Technical Skills and Expertise Fully developed specialist knowledge in (LoB) technical claims topics (as listed over page). Policy language skills enabling accurate and consistent policy wording interpretation A strong knowledge tecnical auto appraisal Experience in negotiation, mediation, arbitration and ADR skill information

What we’re looking for

Experience: At least 2 years of claims auto appraisal Along with technical skills required for the job, soft skills like effective broker engagement, teamwork, proactive management, effective time management/prioritization, calendar organization. Effective analytical and attention to detail.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area

CL - Claims

AIG SEGUROS MEXICO S.A. DE C.V.

As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.