Multinational IO Coordinator

American International Group; Ciudad de México; Presencial; MXN 420.000 - 610.000; Jornada completa

Descripción de la vacante

American International Group, Inc. (AIG) in Mexico City is seeking a Multinational IO Coordinator to analyze information from networks to issue policies, endorsements, and certificates in a timely manner.

You will liaise with brokers and clients and gather required data to ensure compliance with local regulations. This role supports growth by evaluating handling fees and service levels across multinational accounts.

Formación

• Bilingual in Spanish and English.
• Fluent English at a business level.
• Minimum 3 years work experience in Insurance, Financial Services or Client Servicing.
• Bachelor’s degree in international business or related financial field.
• Goal oriented mindset.
• Open to always learn new skills and abilities.
• Strong sense of ownership and accountability.
• Strong written & verbal communication and interpersonal skills
• Collaborative & capable to adapt to a changing environment.
• Ability to handle multiple priorities and meet tight deadlines / SLAs
• Commercial acumen with negotiation skills
• Computer literacy: MS Outlook, Excel and Word.
• Experience communicating with external parties, including large and/or multinational corporations
• Insurance experience in a client & broker facing role (broker or company background)

Responsabilidades

• Analyze information from network to issue policies, endorsements, certificates as needed.
• Request clients/brokers information to proceed with issuance of documents and comply with local AML regulations.
• Develop relationships with brokers assigned and act as the link between external clients and internal areas.
• Contribute to growth by analyzing/negotiating handling fees based on history of claims and level of support required.

Conocimientos

Bilingual Spanish/English

Business English

Analytical

Customer service

Negotiation

Technical Skills

Communication

Educación

Bachelor’s degree in international business or related financial field

Herramientas

MS Outlook

Excel

Word

Descripción del empleo

Multinational IO Coordinator

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.

Your contribution at AIG: You are respected for your expertise and/or ability to analyze and run the procees to issue/renew policies from a variety of products and clients, helping the team to accomplish the KPIs and ultimately, by taking ownership to take MN to the next level.

Key Accountabilities

• The position will be responsible for analyzing information from network to issue policies, endorsements, certificates as needed.
• Also, to request clients/brokers information to proceed with issuance of documents and comply with local regulations for Anti-Money laundering laws.
• Responsible for developing relationships with brokers assigned and being the link between the external client and internal areas as needed.
• Contribute to growth of area by analyzing/negotiation increase of handling fees based on history of claims, level of support required, etc.

What we are looking for

• Bilingual in Spanish and English languages.
• Fluent in English at a Business Level is a must.
• Desirable Minimum 3 years work experience in Insurance, Financial Services or Client Servicing (broker or company background).
• Bachelor’s degree in international business or related financial field
• Goal oriented Mindset.
• Open to always learn new skills and abilities: continuous learning attitude.
• Strong sense of ownership and accountability.
• Strong written & verbal communication and interpersonal skills
• Collaborative & Capable to adapt to a changing environment.
• Ability to handle multiple priorities and meet tight deadlines / SLAs
• Commercial acumen with negotiation skills
• Computer literacy required: IT packages, MS Outlook, Excel, Word
• Must demonstrate a high level of proficiency in the following skills: Analytical Customer service Negotiation Capabilities Technical Skills/ Experience:
• Experience communicating directly with external parties, including large and/or multinational corporations
• Insurance experience in a client & broker facing role (broker or company background)
• IT packages: MS Outlook, Excel and Word.

We are an equal opportunity employer

We are an equal opportunity employer. It has been and will continue to be the policy of American International Group, Inc., its subsidiaries, and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspective.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

We also encourage reasonable accommodations: AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

Functional Area: UW - Underwriting

AIG SEGUROS MEXICO S.A. DE C.V. As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we’re working as one team to do what’s right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Join our Talent Community.

Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.