Strategic Service Delivery Lead

Lenovo; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Lenovo is seeking a Service Delivery Manager to join the ISG LA Service Team in Mexico, acting as the primary accountability for project execution, service quality, and customer satisfaction. You will coordinate with technical delivery teams, sales, logistics and leadership to ensure projects are delivered on time, within scope, and within budget while meeting contractual commitments.

You will leverage Lenovo resources and external vendors to resolve issues, deliver proactive governance, and

Qualifications

• Bachelor's degree in computer science, business, engineering or equivalent.
• 5+ years relevant experience (customer-facing, large accounts, industry related).
• Build key relationships and effective networks.
• Ability to influence cross functionally and in a matrix environment.
• Strong communication skills (written, verbal and listening).
• Results driven with the ability to set, meet, and exceed targets.
• Able to work cross functionally in an international environment; proficient with Excel & Power BI is preferred.

Responsibilities

• Functions as the single point-of-contact for service activities and educates the customer on Lenovo service delivery tools.
• Communicates relevant service updates and recommendations to internal and external customers.
• Uses data to provide customer environment insight and builds an account plan and strategy.
• Identifies and resolves potential issues to achieve high system availability.
• Provides monthly and quarterly reports on account status and progress of upgrades.
• Leads meetings with executive level audiences and articulates a forward-thinking account plan.
• Ensures accuracy of service maintenance contracts billing and SLA compliance.
• Own end-to-end delivery of billable customer projects and service engagements.
• Monitor project health, milestones, risks, issues and dependencies throughout the lifecycle.
• Drive proactive issue resolution and escalation management to minimize customer impact.
• Establish governance models and lead regular service review meetings with customers.
• Ability to work cross functionally in an international environment.

Skills

Stakeholder management

Project governance

Data analysis

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in computer science, business, engineering or equivalent

Tools

Power BI

SAP

Excel

PowerPoint

Job description

Lenovo is seeking a Service Delivery Manager to join the ISG LA Service Team in Mexico, acting as the primary accountability for project execution, service quality, and customer satisfaction. You will coordinate with technical delivery teams, sales, logistics and leadership to ensure projects are delivered on time, within scope, and within budget while meeting contractual commitments.

You will leverage Lenovo resources and external vendors to resolve issues, deliver proactive governance, and