Strategic Order Manager & Forecasting

RealTruck Inc.; Región Centro; Híbrido; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) with company match

Wellbeing days

Descripción de la vacante

RealTruck is seeking an Order Management Specialist to monitor and manage customer purchase requirements, coordinating with supervisors to ensure smooth order processing and timely material releases.

In this role you will initiate direct customer contact, respond to requests for sales support, order status, and product availability while building strong, long‑lasting relationships to drive customer satisfaction.

Formación

• High School Diploma or GED required.
• 2+ years in customer service and/or account management.

Responsabilidades

• Build and maintain relationships with assigned customers.
• Serve as primary contact for inquiries, concerns, and requests, providing timely solutions.
• Manage open orders through fulfillment including releasing orders, delivery issues, and payment disputes.
• Maintain customer resources and requirements including portal management, service levels, scorecards, and audits.
• Collaborate with cross-functional teams to support customer needs and drive business success.
• Collect and analyze data concerning customer behavior to understand changing needs.

Conocimientos

Microsoft Office

Excel

PowerPoint

Outlook

CRM tools

Kustomer

Five9

SharePoint

Data analysis

Educación

High School Diploma or GED

Herramientas

Database software

Internet software

CRM Tool

Descripción del empleo

RealTruck is seeking an Order Management Specialist to monitor and manage customer purchase requirements, coordinating with supervisors to ensure smooth order processing and timely material releases.

In this role you will initiate direct customer contact, respond to requests for sales support, order status, and product availability while building strong, long‑lasting relationships to drive customer satisfaction.