Strategic Learning & Development Manager II

Hyatt; Solidaridad; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Hyatt Playa del Carmen seeks a Manager II, Learning and Development, to lead the design, delivery, and governance of training programs aligned with business goals in our hospitality portfolio. You will oversee staff development, manage the L&D budget, evaluate training outcomes, and partner with department heads and external vendors to close skills gaps and raise guest satisfaction.

The role requires 5–7 years of experience with 0–1 year in management, a business/HR education, and relevant

Formación

• Formal education in business, HR, or related field with professional certifications preferred.
• Demonstrated experience in learning and development leadership and program design.
• Experience coordinating budgets, vendors, and cross-functional training initiatives.

Responsabilidades

• Develop and implement L&D strategies aligned with business objectives.
• Ensure programs are current, relevant, and industry-aligned.
• Collaborate with department heads to identify skill gaps and design training.
• Manage L&D budget and external training vendors for quality and cost control.
• Measure program effectiveness and adjust based on feedback and outcomes.
• Oversee vendor selection and contract management for training materials.
• Stay updated on trends and best practices in learning and development.
• Build relationships with internal stakeholders to support initiatives.
• Provide coaching and guidance to team members to foster growth.
• Complete additional responsibilities as assigned.

Conocimientos

L&D strategy

Budget management

Vendor management

Coaching

Stakeholder engagement

Team leadership

Competency mapping

Educación

Bachelor’s or Associate in Business Administration / HR

CPLP

SHRM-CP

Descripción del empleo

Hyatt Playa del Carmen seeks a Manager II, Learning and Development, to lead the design, delivery, and governance of training programs aligned with business goals in our hospitality portfolio. You will oversee staff development, manage the L&D budget, evaluate training outcomes, and partner with department heads and external vendors to close skills gaps and raise guest satisfaction.

The role requires 5–7 years of experience with 0–1 year in management, a business/HR education, and relevant