Strategic Global Account Manager

Ctc; Monterrey; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Palo Alto Networks seeks a client-facing account manager to oversee the regional business relationship across MX. You will map accounts, break down by business unit, and run QBRs to ensure alignment with global teams.

You will create and monitor reports, drive performance, and identify growth opportunities. Travel within Mexico is required to visit client sites and maintain satisfaction.

Formación

• College degree preferred.
• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and/or transportation industry.
• Experience with CRM systems.
• Excellent organizational, communication, and problem-solving skills.
• Ability to travel within MX and maintain client relationships.

Responsabilidades

• Client facing role that manages the overall business relationship.
• Account mapping and business unit breakdown (touchpoints to align regional/global team).
• Run QBRs & ensure they are properly prepared for.
• Ensure each office servicing the account understands the SOPs and executes accordingly.
• Report Creation / Monitoring / Distribution (responsible/accountable).
• Performance management (responsible/accountable).
• Market Analysis / Industry Awareness.
• Drives collaborative efforts internally by supporting and sharing best practices in key areas.

Conocimientos

Excellent Organizational Skills

Excellent written and verbal skills

Excellent presentation and Interpers.

Strong customer service

Internal/external sales skills

Troubleshooting

Educación

College degree

Herramientas

CRM systems

Descripción del empleo

**Description**
**Essential Job Functions**
+ Client Facing Role that manages the overall business relationship
+ Account mapping, business unit breakdown (touchpoints to align regional/global team)
+ Run QBRs & ensure they are properly prepared for
+ Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
+ Report Creation / Monitoring / Distribution (responsible/accountable)
+ Performance management (responsible/accountable)
+ Market Analysis / Industry Awareness
+ Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
Client Reviews Strategic Business Plans
Value add Programs Process Improvements
Tender Management Technology Solutions
+ Impact & coverage analysis -> identify service or opportunity gaps
+ Penetrate organizational structure and develop relationship beyond main points of contact
+ Maintain rates and assess yields monthly
+ Monitor account for timely payments and assist with collections on past due invoices
+ Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
+ When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
+ Ensure all company policies and regulatory requirements are adhered to
+ Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
+ Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
+ Other duties as assigned
**Other Skills & Abilities**
+ Excellent Organizational Skills
+ Excellent written and verbal skills
+ Excellent presentation and interpersonal skills
+ Thorough knowledge of transportation industry logistics and freight forwarding
+ Thorough knowledge of successful sales techniques
+ Strong computer skills including Microsoft Office suite
+ Detail oriented, able to multitask and meet deadlines
+ Self-motivated, able to work in a team and independently
+ Good analytical and program management skills; ability to define, develop and document business processes and procedures
+ Strong customer service, problem-solving, and interpersonal skills
+ Internal/external sales skills
+ Troubleshooting and problem resolution skills
+ Leads by example
+ Sense of urgency
+ Creative
+ Responds easily to changing demands
**Physical Requirements**
+ Talking, hearing and using hands to operate computer equipment
+ Vision abilities required by this job include close vision and the ability to adjust focus
+ Must have a valid driver's license and safe driving record
**Education & Experience**
+ College degree preferred
+ 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
+ Experience with CRM systems
**Certification and Licenses**
+ Professional certification may be required in some area
The ideal candidate will travel to see clients across MX and can be based in any of the larger cities MEX/GDL/QRO/MTY.
**Disclaimer:**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.

**Our Mission**
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right