Strategic Customer Programs Coordinator

MKS Instruments; Santiago de Querétaro; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

MKS Instruments in Querétaro, Mexico, is seeking a Customer Program Coordinator to partner with Key Account, Customer Service and Planning teams to support critical customer programs. You will report to the Demand Planning Manager and contribute to on-time delivery and service excellence.

You will organize logistics in a manufacturing environment, manage inventory, parts availability, import/export licensing, and shipment coordination.

Formación

• Bachelor’s degree or equivalent experience.
• 5+ years related experience.
• Experience working directly with customers.
• Experience with Excel, Outlook and Word.
• ERP experience (Oracle/SAP).

Responsabilidades

• Organizes and handles a variety of logistics issues in a manufacturing environment.
• Duties involve supply chain services, inventory control, critical parts availability, material handling, import-export licensing, shipment of products, and third-party warehousing.
• Evaluates customer support and field service commitments to ensure customer requirements are met.
• Serves as liaison between sales and operations teams to develop concepts and coordinate product knowledge; provides data analysis for production planning and volume studies; and participates in process/rating improvement efforts.
• Communicate effectively and professionally with external and internal customers.
• Foster a respectful and positive environment for both colleagues and customers.
• Use Excel and other tools to develop customer deliveries based on their needs and MKS's abilities.

Conocimientos

Customer communication

Cross-functional collaboration

Data analysis

Attention to detail

Educación

Bachelor's degree or equivalent experience

APICS CPIM Certification

Herramientas

Excel

Outlook

Word

Oracle ERP

SAP ERP

Descripción del empleo

MKS Instruments in Querétaro, Mexico, is seeking a Customer Program Coordinator to partner with Key Account, Customer Service and Planning teams to support critical customer programs. You will report to the Demand Planning Manager and contribute to on-time delivery and service excellence.

You will organize logistics in a manufacturing environment, manage inventory, parts availability, import/export licensing, and shipment coordination.