Customer Program Coordinator

MKS Inc.; Santiago de Querétaro; Presencial; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

MKS in Querétaro, Mexico is seeking a Customer Program Coordinator to partner with Key Account, Customer Service and Planning to support critical customer program needs. You will report to the Demand Planning Manager.

Responsibilities include organizing logistics in a manufacturing environment, managing inventory, ensuring parts availability, handling shipments, and liaising between sales and operations to provide data analysis for production planning and process improvements.

Formación

• Bachelor's degree or equivalent experience.
• 5+ years related experience.
• Experience working directly with customers.
• Experience with Excel, Outlook and Word.
• ERP Experience (Oracle/SAP).
• Excellent written and verbal English communication skills.

Responsabilidades

• Organizes and handles a variety of logistics issues in a manufacturing environment.
• Manages supply chain services, inventory control, and shipment of products.
• Evaluates customer support and field service commitments to meet requirements.
• Liaises between sales and operations to develop concepts and coordinate product knowledge.
• Provides data analysis for production planning and volume studies.
• Communicates effectively with external and internal customers.
• Uses Excel and other tools to develop customer deliveries.

Conocimientos

Customer coordination

5+ years experience

Experience working with customers

English communication skills

Educación

Bachelor's degree or equivalent experience

Herramientas

Excel

Outlook

Word

ERP systems (Oracle/SAP)

Descripción del empleo

A Day in Your Life at MKS:

As a Customer Program Coordinator at MKS, you will partner with Key Account, Customer Service and Planning teams to support our critical customers program needs. In this role, you will report to the Demand Planning Manager.

You Will Make an Impact By:

• Organizes and handles a variety of logistics issues in a manufacturing environment
• Duties involve but are not limited to supply chain services, inventory control, critical parts availability, material handling, import-export licensing, shipment of products, and third-party warehousing
• Evaluates customer support and field service commitments to ensure customer requirements are met
• Serves as liaison between sales and operations teams to develop concepts and coordinate product knowledge; provides data analysis for production planning and volume studies; and participates in process/rating improvement efforts
• Communicate effectively and professionally with external and internal customers
• Foster a respectful and positive environment for both colleagues and customers
• Use Excel and other tools to develop customer deliveries based on their needs and MKS's abilities

Skills You Bring:

• Bachelor's degree or equivalent experience
• 5+ years related experience
• Experience working directly with customers
• Experience with Excel, Outlook and Word
• ERP Experience (Oracle/SAP)
• This role requires excellent written and verbal English communication skills.

Preferred Skills:

• APICS CPIM Certification

Physical Demands and Working Conditions:

• Perform activities such as sitting, standing, or typing for extended periods of time
• Regularly requires good manual dexterity and coordination
• Occasionally moves/positions objects up to 20 pounds
• Ability to remain in a stationary position for 20% of the time
• Frequently positions self to perform tasks and positions objects below, at, and above shoulder level
• Regularly requires manual dexterity and coordination of objects below, at and above shoulder level
• Must be able to communicate information and ideas so others will understand
• Must be able to exchange accurate information
• Operates in a [professional office and/or laboratory/manufacturing] environment
• Constantly operates a computer and other office productivity machinery
• Ability to observe documents and details at close range (within a few feet of the observer)
• Noise level in the work environment is usually average