Strategic Customer Programs Analyst

Celestica; Monterrey; Presencial; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

Celestica Monterrey is seeking a Customer Program Management Analyst to join our CPM team. The role interfaces with customers and internal teams to monitor orders, identify risks, and drive timely resolution across production and logistics.

The ideal candidate has 2–4 years of relevant experience, a bachelor’s degree, and strong skills in Excel, data management and customer communication. This position is based in Monterrey, Mexico, with on-site responsibilities.

Formación

• Knowledge of manufacturing processes, schedules and logistics.
• Knowledge of business issues in manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.

Responsabilidades

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect on-time delivery.
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports including open order status, on-time delivery, inventory and other metrics.
• Assists more experienced team members in preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Conocimientos

Manufacturing knowledge

Customer focus

Negotiation

Problem solving

Verbal and written communication

Educación

Bachelor's degree in related field

Herramientas

Access

Excel

Word

PowerPoint

Descripción del empleo

Celestica Monterrey is seeking a Customer Program Management Analyst to join our CPM team. The role interfaces with customers and internal teams to monitor orders, identify risks, and drive timely resolution across production and logistics.

The ideal candidate has 2–4 years of relevant experience, a bachelor’s degree, and strong skills in Excel, data management and customer communication. This position is based in Monterrey, Mexico, with on-site responsibilities.