Strategic Client Partner, Higher Ed (LATAM)

Pearson; México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical health plan

Home office support

Funeral assistance

Life insurance

15 working days of vacation in the第一

Descripción de la vacante

Pearson in Mexico is seeking a Specialist, Client Partner to shape how we build and grow institutional partnerships across Mexico. You will be the main post-sale commercial partner for All Access customers, working with faculty and institutional stakeholders to increase adoption and demonstrate value.

This role blends education, customer success and revenue growth, requiring data-driven insights, strong relationship skills and cross-functional collaboration to renew and expand partnerships.

Formación

• Experience in sales, strategic account management or customer success, ideally with exposure to retention, expansion, renewals or revenue growth.
• A commercially minded approach, with the ability to connect customer success, stakeholder needs and business opportunities.
• Confidence building relationships with different stakeholders, including faculty, academic leaders and institutional decision-makers.
• Good understanding of the selling process, including value positioning, opportunity development, objection handling and stakeholder influence.
• Analytical skills and the ability to translate customer data, usage trends and account insights into practical commercial actions.
• Strong project coordination skills and comfort working with multiple internal teams to deliver a better customer experience.
• Knowledge of the Mexican higher education environment, institutional decision-making and academic calendar cycles would be highly valuable.
• Experience using CRM platforms such as Salesforce or OneCRM, together with strong data literacy.
• Strong written and verbal communication skills in Spanish and English.
• Availability to travel within Mexico and across Hispanic America as needed to support institutional partnerships and customer engagement.
• A post-secondary qualification or equivalent professional experience.

Responsabilidades

• Build trusted relationships with faculty, academic leaders, administrators and other institutional stakeholders across a portfolio of All Access customers.
• Help institutions increase adoption and engagement across the courses included in their agreement, especially during key moments in the academic calendar.
• Use customer insights, usage data and stakeholder feedback to understand account health, identify risks and create clear action plans.
• Lead business reviews that show the value, outcomes and opportunities created through the partnership.
• Partner with Account Executives to support renewal conversations and identify opportunities for growth within existing institutional agreements.
• Spot opportunities to expand usage across additional departments, courses and users, while also recognizing broader strategic growth potential.
• Coordinate internal teams and resources to remove barriers, resolve issues and ensure customers receive value from their partnership with Pearson.
• Maintain clear and accurate account, opportunity and customer information in Pearson’s CRM systems.

Conocimientos

Sales

Account Management

Customer Success

Stakeholder Engagement

Data Analytics

CRM

Educación

Post-secondary qualification or equivalent experience

Herramientas

Salesforce

OneCRM

Descripción del empleo

Pearson in Mexico is seeking a Specialist, Client Partner to shape how we build and grow institutional partnerships across Mexico. You will be the main post-sale commercial partner for All Access customers, working with faculty and institutional stakeholders to increase adoption and demonstrate value.

This role blends education, customer success and revenue growth, requiring data-driven insights, strong relationship skills and cross-functional collaboration to renew and expand partnerships.