STIVA 2 Quality Engineer

Johnson Controls, Inc.; Apodaca; Presencial; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Professional growth

Collaborative environment

Descripción de la vacante

Johnson Controls, Inc. seeks a Quality Engineer to support manufacturing lines, focusing on process audits, corrective actions, customer complaint investigation, and solution implementation.

You will drive continuous improvement to reduce claims, reworks, and scrap in chillers products. The role requires a Bachelor's degree in Engineering/Quality and 3-5 years of quality engineering experience, with strong analytical and collaborative skills.

Formación

• Bachelor's degree in Engineering, Quality, or related field.
• 3-5 years of experience in quality engineering or related role.
• Experience with process audits, corrective actions, and problem-solving methodologies (8D, Root Cause Analysis, etc.).
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Knowledge of quality management systems (ISO 9001, etc.) is a plus.

Responsabilidades

• Process Audits: Conduct regular process audits to identify deviations from SOPs and quality standards; implement corrective actions.
• Corrective Actions: Develop and implement corrective actions to address quality issues; collaborate with cross-functional teams to identify root causes.
• Customer Complaints Investigation: Investigate customer complaints and claims to determine root cause and implement corrective actions; collaborate with customers to resolve issues.
• Problem Solving and 8D: Apply problem-solving methodologies, including 8D, to address recurrent issues and claims; lead cross-functional teams to implement solutions.
• Quality Metrics and Reporting: Track and analyze quality metrics; provide regular reports to management on quality performance.
• Collaboration and Communication: Work with manufacturing, engineering, and supply chain; communicate with customers, suppliers, and internal stakeholders.
• Review, Update Control Plan/PFMEA based on manufacturing process and customer claims.
• People management: coordinate activities with Quality Auditors regarding priorities, audits and actions.

Conocimientos

Process audits

Corrective actions

Root cause analysis

8D

Quality management systems

ISO 9001

Communication

Collaboration

Lean manufacturing

Six Sigma

Educación

Bachelor's degree in Engineering/Quality

Herramientas

PFMEA

8D problem solving

Descripción del empleo

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe.

Job Summary

We are seeking a Quality Engineer to support our Manufacturing Lines, focusing on process audits, corrective actions, customer complaint investigation, and solution implementation. The successful candidate will be responsible for ensuring the quality of our Chillers Products and driving continuous improvement initiatives to reduce customer claims, reworks, and scrap.

What will you do?

• Process Audits: Conduct regular process audits to identify deviations from standard operating procedures and quality standards. Identify areas for improvement and implement corrective actions to prevent recurrence.
• Corrective Actions: Develop and implement corrective actions to address quality issues and prevent recurrence. Collaborate with cross-functional teams to identify root causes and implement effective solutions.
• Customer Complaints Investigation: Investigate customer complaints and claims to determine root cause and implement corrective actions. Collaborate with customers to resolve issues and improve satisfaction.
• Problem Solving and 8D: Apply problem-solving methodologies, including 8D, to attack recurrent issues and customer claims. Lead cross-functional teams to identify and implement effective solutions.
• Quality Metrics and Reporting: Track and analyze quality metrics, including customer claims, reworks, and scrap. Provide regular reports to management on quality performance and initiatives.
• Collaboration and Communication: Collaborate with cross-functional teams, including manufacturing, engineering, and supply chain. Communicate effectively with customers, suppliers, and internal stakeholders.
• Review, Update Control Plan/PFMEA based on manufacturing process & customer claims.
• People management: Responsible to coordinate activities with Quality Auditors regarding priorities, audits & actions.

What are we looking for?

Requirements

• Bachelor's degree in Engineering, Quality, or related field.
• Minimum 3-5 years of experience in quality engineering or a related role.
• Experience with process audits, corrective actions, and problem-solving methodologies (8D, Root Cause Analysis, etc.).
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Knowledge of quality management systems (ISO 9001, etc.) is a plus.

Preferred Skills

• Experience with Chillers Products or similar industries (HVAC, refrigeration, etc.).
• Familiarity with lean manufacturing and continuous improvement initiatives.
• Certification in quality engineering (CQE, etc.) or Six Sigma is a plus.

What do we offer?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.